Performance Measures
E 3. Beva Washington wants to measure her division’s product quality. Link an appropriate performance measure with each balanced scorecard perspective.
| Product Quality | Possible Performance Measures |
| 1. Financial (investors) | a. Number of defective products |
| 2. Learning and growth | returned |
| (employees) | b. Number of products failing |
| 3. Internal business processes | inspection |
| 4. Customers | c. Increased market share |
| d. Savings from employee suggestions |
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