tim s bargain basement sells used goods at very low prices 540541

The Balanced Scorecard

Tim’s Bargain Basement sells used goods at very low prices. Tim has developed the following business objectives:

1. To buy only the inventory that sells

2. To have repeat customers

3. To be profitable and grow

4. To keep employee turnover low Tim also developed the following performance measures:

5. Growth in revenues and net income per quarter

6. Average unsold goods at the end of the business day as a percentage of the total goods purchased that day

7. Number of unemployment claims

8. Percentage of customers who have shopped in the store before Match each of these objectives and performance measures with the four perspectives of the balanced scorecard: financial perspective, learning and growth perspective, internal business processes perspective, and customer perspective.