MHA 670 Belhaven University Biblical New Age Leadership Skills Discussion Discuss how Biblical worldview might impact new-age leadership skills desired for

MHA 670 Belhaven University Biblical New Age Leadership Skills Discussion Discuss how Biblical worldview might impact new-age leadership skills desired for the 21st Century workplace. Health Administration Capstone
MHA 670
Hall #2
Complexity, Chaos, and Change
Introduction to Hall
• Change in work and leadership
• Different values and interactions
• Reformulate the value in healthcare
• Challenge current measurement
assumptions
• Creation of more reflective models
2
Topics Covered
• Biblical worldview and new age
leadership
• Complexity
• Chaos
• Change
• Primary vs. Secondary Greatness
• Evidentiary Leadership
• Healthcare Valuation Model
3
Hall Objectives
• Discuss how Christian worldview might
impact the changes in the 21st century
workplace in forming the context for
new-age leadership.
• Develop personal goals for adapting to
the leadership role in the presence of
chaos and complexity while maintaining
a Biblical worldview perspective.
4
Hall Objectives (cont.)
• Identify the critical principles of
competent clinical leadership.
• Review the major drivers for
documentation of value-based
outcomes.
• Describe innovative leadership
strategies for measurement in complex
social systems.
5
Hall Objectives (cont.)
• Gain an appreciation of the realities
and challenges of creating more robust
measurement models reflecting the
complexity of healthcare.
• Discuss the utility of the Healthcare
Valuation Model as a guide for
transforming healthcare.
6
Biblical Worldview Application
• 1 Peter 4:10
? Our gift from God
? Our task
? To be good stewards
7
Living In The Potential
• Provides a context for meaning
• Why workers work
• Individual value and meaning of work
• Motivation for growth
• Focus on the journey
8
Living In The Potential
Primary Greatness
• Achieved through character
• Three character traits
? Integrity
? The value we place on ourselves
? Maturity –
? The balance between courage and
consideration.
? Abundance Mentality
? There is plenty out there for everybody.
10
Leadership Principles
1. Wholes Are Made Up of Parts
? Always interacting with each other
? System mind-set give direction and
purpose
? “Goodness of Fit”
? Point of service and overall work
? See and live in systemness
11
Leadership Principles (cont.)
2. All Health Care Is Local
? Local relationships
? Structure
? Function: Integrity and sustainability
? Only the amount needed to be effective
? Flow and fluidity
? More dynamic than static
? Stoking the expectation for changes
12
Inside-Out
• Start first with self
• Generate positive energy
• Be trustworthy
• Be more responsible
• Be more helpful
13
Leadership Principles (cont.)
3. Adding Value to A Part Adds Value to
the Whole
? All activities have value
? Essential systemness
? Connections between system elements
? If value is not being added, it is being
taken away.
14
Biblical Worldview Application
• Colossians 3:23
? Work willingly
? Working for the Lord
? Rather than people
15
Leadership Principles (cont.)
4. Simple systems make up complex
systems
?
?
?
Component system has same rules as
larger system
Well-integrated components
Systems must intersect and interact
16
Systems Relationships
Leadership Principles (cont.)
5. Diversity Is A Necessity of Life
? Presence of diversity ensures potential
to thrive.
? Makes chaos visible
? Conflicting forces create healthy
systems
? Task of the leader is to harness chaos
18
Leadership Principles (cont.)
6. Error Is Essential to Creation
? Error underpins all change
? Learning and Development
? Mechanism for assuring change and
advancement
? Absence of error = death
19
Leadership Principles (cont.)
7. Systems Thrive When All of Their
Functions Intersect and Interact
? No unilateral task performance
? No silos
? Role of leader make component and
whole system thrive
20
Leadership Principles (cont.)
8. Equilibrium and Disequilibrium Are
in Constant Tension
? Tensions between stabilizers and
challengers
? Consciousness and purpose
? People do not make change
? They live it
21
Leadership Principles (cont.)
9. Change Is Generated from the
Center Outward
? Each system is unique
? Point of service must deliver
? Dynamic and cyclical patterns
? Assess adequacy of support structures
22
Leadership Principles (cont.)
10. Revolution Results from the
Aggregation of Local Changes
? Paradigmatic moment
? Demand for a significant shift
? Jointly from external and internal
components
? Focus on implications
? Lead appropriate response to the shift
23
Covey’s Three Resolutions
• Appetites and Passions
? Self-discipline and self-denial
• Pride and Pretension
? Character and competence
• Aspiration and Ambition
? Service to others
24
Leadership Skills
• Exploration vs.. exploitation
• Stability vs. variability
• All strategies have consequences
• Membership continues
• Small changes ? large changes
• Crisis vs. creativity
25
System Contexts
Biblical Worldview Application
• Psalm 78:72
? Cared for them
? True heart
? Led them
? Skillful hands
27
Evidentiary Leadership
• Failure of linear models
• New models
? Cannot stand alone
? Not isolated
? Must cover multiple variables
? Customized to the organization
28
Key Drivers for Change in
Measurement
• Cost
• Cost shifting
• Demand without accountability
• Partial measurement and avoidance
of ambiguous evidence
• Using evidence is potential
29
Cost
• What would be an acceptable cost?
• What kinds of services should be
provided?
• Should quality be a reflection of
cost?
30
Cost Shifting
• Does it “even the playing field”?
• Is controlling access the solution?
• Disparity between cost and quality
• Who determines who pays what?
• Is healthcare a right or a privilege?
31
Demand Without Accountability
• The reality of universal access
• Lack of accountability
• One way model
? Presence of disease/illness
• No expectations of compliance
32
Measurement and Avoidance of
Ambiguous Evidence
• Patient-provider relationships
• Effectiveness of procedures
• Patient satisfaction
• Outcomes reflective of quality
33
Using Evidence Is Optional
• Inconsistent identification and
application
? Lack of knowledge
? Lack of access to best practice data
• IOM goal
? 90% evidence based clinical decision
making by 2020
34
System Complexity
• Connectivity
• Interdependence
• Emergence
• Needed measurements
? Traditional metrics
? Teamwork effectiveness
? Patient provider engagement
? Degree of evidence integration
35
New Healthcare Valuation Model
• Document the story
• Extend traditional tools
• Quantify the value of teamwork
? Hours of work and skill mix
? Education and years of experience
? Overtime hours
? Complaints and satisfaction
? Caregiver feedback
? Negative patient outcomes
36
New Healthcare Valuation Model
(cont.)
• Focus on engagement of providers
and patients
• Begin locally
• Plan for “course correction” work.
• Create the business case for
healthcare
37
The Business Case For Healthcare
• Document the healthcare narrative
• Identify the goal or purpose and
relationship to the mission.
• Determine costs.
• Describe projected benefits
38
The Business Case For Healthcare
(cont.)
• Select target levels of performance.
• Identify anticipated profit / loss
• Identify non-financial benefits
• List key influential stakeholders
• Identify anticipated risks
39
Christian Worldview Application
• 1 Peter 5:2-4
? Take care of those
entrusted to you
? Willingly
? Lead by your
example
40
Recap of Hall
• Biblical worldview and new age
leadership
• Complexity
• Chaos
• Change
• Primary vs. Secondary Greatness
• Evidentiary Leadership
• Healthcare Valuation Model
41
What’s next?
• Complete the reading assignments
• Take the Hall Quiz
• Answer the discussion questions
• Complete the writing assignments
42
References
• Covey, S. (1992). Principle-Centered Leadership. Los
Angeles, CA: Fireside Press.
• Covey, S. (2004). The 7 Habits of Highly Effective
People: Powerful Lessons in Personal Change. (Revised
Ed.) Tampa, FL: Free Press.
• Porter-O’Grady, T. & Malloch, K. (2011). Quantum
Leadership – Advancing Innovation, Transforming
Health Care. (3rd ed.). Sudbury, MA: Jones & Bartlett
Learning.
• The Holy Bible (New Living Translation)
43

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