UNLV Assertion of Faith in Hospitality Industry Discussion Paper Argument 1:Assertion of faith improves the organizational culture: It can increase the feeling that people are in a group to which they belong and feel accepted.
-Point 1 & Source:
Spirituality in the hospitality industry is proven to increase compassion, empathy, and pro-environmental behavior.
Compassion: Spirituality promotes connectedness in the workplace, and employees who feel connected will have compassion for others
Empathy: People who feel empathetic about others can only make decisions that can benefit the rest of the group. Communal responsibility improves the environment in the hospitality industry. The same behavior of empathy for others leads to environmental conservation through the inclusion of extra work in employees’ daily efforts. Moreover, Siddiqui mentions that understanding and listening to a person is a virtue within the religion, which makes a customer relationship healthy and empathetic.
Pro-environmental behavior: applying this behavior to the hospitality industry is vital, because this is huge income from the environment, such as a sense of community, care for others, nature and the planet and spread the belief that the actions of individuals will affect the future of society(Rezapour Aghdam et al., 2018).
-Point 2 & Source
One of the requirements for the success of spirituality in the workplace is self-awareness and acceptance of others.
According to the Krakowski argues that religion can be beneficial to an industry when it is used in the correct context. Employees should use faith and spirituality for the benefit of the workplace culture in the company.
For example, the differences in religious views should not be the sole topic of discussion among employees. An employee should use the compassion taught in religion to attract and care for others in the company. SPIRITUALITY IN THE HOSPITALITY INDUSTRY
Spirituality in the hospitality industry
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Spirituality and religion in places of work have been an ongoing debate in the world of
business. However, its effects can be seen as desirable, as shown by research in the past in the
area. Among the reasons provided for the argument of allowing spirituality and religion in the
hospitality industry include promoting commitment and productivity and encouraging
compassion, empathy and pro-environmental behavior.
Several research projects have suggested that spirituality and religion enhance
commitment to work and increasing productivity. Benefiel and Geigle (2014) highlighted the
role of leaders in promoting the feeling of commitment to work. Religious leadership increases
the feeling that people are in a group in which they are accepted. The hospitality industry is no
exception, and the employees need such a feeling if they are to deliver. Being committed to their
work means that customers will receive services from satisfied employees. The spiritual
leadership elements of vision, hope, altruistic love, and faith are motivating workers to be
committed to their work. The process of satisfying customers in the hospitality industry begins at
the top of the hierarchy. Therefore, when the management has spiritual leaders, the love and
motivation shown to workers will be shown by the same workers to the customers, and therefore,
increase productivity.
Additionally, spirituality and religion in the hospitality industry have been proven to
increase compassion, empathy, and pro-environmental behavior. Spirituality promotes
connectedness in the workplace, and employees who feel connected will have compassion for
others (Rezapouraghdam, Alipour, & Arasli, 2018). People who feel empathetic about others can
only make decisions that can benefit the rest of the group. Moreover, there is a need to note the
communal responsibility that the same can bring, thus improving the environment in the
hospitality industry. The same behavior of feeling for others leads to environmental conservation
SPIRITUALITY IN THE HOSPITALITY INDUSTRY
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through the inclusion of extra work in employees, daily efforts (Rezapouraghdam et al., 2018).
These environmental conservation efforts are vital for the hospitality industry because a
significant income is from the environment. For this reason, spirituality can be taken as one of
the requirements for improving the performance of the hospitality sector.
One of the requirements for the success of spirituality in the workplace is self-awareness
and accepting others. Krakowski (2014) argues that religion can be beneficial to an industry
when it is used in the required contests. The religious views and spirituality should be used by
employees in the hospitality industry for the benefit of the work. For instance, the differences in
religious views should not be the sole topic of discussion among employees. An employee
should use the love taught in religion to attract and care from others in the same company.
People who observe such rules show that spirituality leads to morality, which can then be used to
the employers advantage in the tourism industry. As such, the roles of spirituality and religion in
the hospitality industry are vital when correctly implemented.
In conclusion, spirituality is a topic that the hospitality industry can capitalize on to create
more market. Employees and leaders who practice spirituality at work show commitment and are
keen to increase productivity. Moreover, empathy, compassion and pro-environmental behavior
have roots in religion. The three are significant in supporting the hospitality industry; thus, their
application may guarantee increased productivity. In practicing spirituality, people should remain
within their limits. The concept is to use the same spirituality to ensure that others are
comfortable and not using it to undermine those with different views.
SPIRITUALITY IN THE HOSPITALITY INDUSTRY
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References
Benefiel, M., Fry L.W., & Geigle D. (2014). Spirituality and religion in the workplace: History,
theory, and research. Psychology of Religion and Spirituality, 6(3), 175-187. Retrieved
from https://www.apa.org/pubs/journals/features/rel-a0036597.pdf
Krakowski, S. (2014, Oct. 21). Faith at work is about the practice, not the preaching. Retrieved
from https://www.entrepreneur.com/article/238718
Rezapouraghdam, H., Alipour, H., & Arasli, H. (2018). Workplace spirituality and organization
sustainability: a theoretical perspective on hospitality employees sustainable
behavior. Environment, Development and Sustainability, 1-19. Retrieved from
https://www.researchgate.net/publication/323495972_Workplace_spirituality_and_organi
zation_sustainability_a_theoretical_perspective_on_hospitality_employees%27_sustaina
ble_behavior
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