University of Maryland DMV Case Study Using the DMV case study provided, determine how an EA could be used to help the DMV accomplish the objectives stated

University of Maryland DMV Case Study Using the DMV case study provided, determine how an EA could be used to help the DMV accomplish the objectives stated explicitly and implicitly in the case study. The organization discussed in the case study has many issues with its current environment and many changes that it wants to make. It has not established an EA program yet. The purpose of your paper is to briefly explain what an EA program is, and then justify a recommendation to establish an EA program for the organization. The DMV has taken on the CSI Redesign initiative so this presents an opportunity to explore how EA can be a benefit. You need to orient this assignment to justify recommendations on how the DMV can benefit from implementing a more holistic (EA) solution. You can use the CSI redesign effort as a basis on which to build, but your recommendations for EA should scale sufficiently. You should provide at least four specific examples from the case study to show how an EA program could be of benefit, and you should provide at least two examples of how EA specifically benefitted another organization in solving problems similar to ones in the case study. (NOTE: More than four examples are required to receive all possible points; see Grading Rubric below.) Your paper will be graded on both the accuracy and the strength of your justifications; it needs to make a strong and compelling case for establishing an EA program for the DMV. Your paper should be 2-3 pages in length (not counting any cover sheet or reference pages). The use of at least two external scholarly resources (other than class materials) is required. (NOTE: More than two external resources are required to receive all possible points; see Grading Rubric below.) Enterprise Architecture Justification Paper – Individual Assignment
Purpose of this Assignment
This assignment gives you the opportunity to apply your critical thinking skills and
understanding of the course concepts to explain how the enterprise architecture (EA) and/or
the EA program benefits an organization. This assignment specifically addresses the
following course outcomes:
•
•
•
describe enterprise architecture (EA), the appropriate application of EA frameworks,
and an overall ongoing EA program
analyze and examine how enterprise architecture and enterprise systems influence,
support, and enable an organization’s ability to contribute to strategic decision
making and to respond and adapt to the business environment
apply EA concepts to support business requirements and identify opportunities for
enterprise solutions
Assignment
Using the DMV case study provided, determine how an EA could be used to help the DMV
accomplish the objectives stated explicitly and implicitly in the case study. The organization
discussed in the case study has many issues with its current environment and many
changes that it wants to make. It has not established an EA program yet.
The purpose of your paper is to briefly explain what an EA program is, and then justify a
recommendation to establish an EA program for the organization. The DMV has taken on the
CSI Redesign initiative so this presents an opportunity to explore how EA can be a benefit.
You need to orient this assignment to justify recommendations on how the DMV can benefit
from implementing a more holistic (EA) solution. You can use the CSI redesign effort as a
basis on which to build, but your recommendations for EA should scale sufficiently.
You should provide at least four specific examples from the case study to show how an
EA program could be of benefit, and you should provide at least two examples of how
EA specifically benefitted another organization in solving problems similar to ones in the
case study. (NOTE: More than four examples are required to receive all possible points; see
Grading Rubric below.) Your paper will be graded on both the accuracy and the strength of
your justifications; it needs to make a strong and compelling case for establishing an EA
program for the DMV.
Your paper should be 2-3 pages in length (not counting any cover sheet or reference
pages). The use of at least two external scholarly resources (other than class materials)
is required. (NOTE: More than two external resources are required to receive all possible
points; see Grading Rubric below.) You should use scholarly journals (rather than
Wikipedia and authorless website postings). If you need assistance with determining what a
scholarly journal is, the UMUC library is a very good source of information, accessed via the
following link: http://www.umuc.edu/library/libhow/articles.cfm. Remember to correctly cite
and reference all sources using APA format.
Submit your paper in Word format via your Assignments Folder as an attached document
with your last name included in the filename.
03/15/2019
1
Grading Rubric
Use the rubric below to be sure you have covered all aspects of this assignment.
Criteria
Introduction
Explanation
of Enterprise
Architecture
Program
Justification
for EA
Program
03/15/2019
90-100%
Far Above
Standards
80-89%
Above
Standards
70-79%
Meets
Standards
60-69%
Below
Standards
Course
Resources>DMV_CSI_RFP_083107_Final_Release. Corresponding page numbers from the
RFP are given in parentheses at the end of each lettered section heading.)
A. DMV Organizational Overview (p. 2)
The Department of Motor Vehicles (DMV) is a governmental agency in the Executive Branch of
Virginia state government. Under the direction of the Secretary of Transportation, DMV
administers motor vehicle and tax related laws for the continued benefit of all citizens of the
Commonwealth of Virginia. Specifically, DMV administers motor vehicle titling and licensing
laws, driver’s licensing laws, transportation safety laws, tax laws, and other motor vehiclerelated laws and regulations as directed by the Code of Virginia and Federal laws, as amended.
DMV employs nearly 2000 full and part-time employees to meet its daily mission of providing
transportation services to customers in Virginia. These employees provide services via one
centralized administrative Headquarters located in Richmond, Virginia as well as 74 Customer
Service Centers (CSC’s) and 13 Motor Carrier Service Centers/Weigh Stations (MCSC’s)
dispersed throughout the state. In addition, some services are provided at more than 40 DMV
Select offices located throughout the state. DMV Selects are a service alternative to visiting a
full-service DMV Customer Service Center. Local governments and private entities contract with
DMV to provide secure, select DMV transactions at convenient locations.
DMV provides a multitude of services to private citizens, transportation entities, courts, law
enforcement agencies, government agencies, insurance companies, and related transportation
clients. The most commonly provided DMV services include:
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Credentialing – This includes the provision of driver testing and licensing, vehicle
titling and registration, credentialing of commercial motor carriers, and regulatory
licensing functions such as fuel distributors, rental car companies, dealers,
commercial driver training schools, driver improvement clinics, and 3rd party
testers.
Tax processing – This includes support for the calculation, collection, accounting,
and reporting statistics for all tax filings (including IFTA, tax on fuel, and tax on
motor vehicle rentals) as well as support for an external/taxpayer audit function.
Oversight of related programs such as transportation safety and information
management
Due to the nature of DMV business processes, the type of work performed by the agency
requires substantial use of automated systems. It is imperative that the agency operate its
programs and facilities in an efficient manner, incorporating into its operation those
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technological developments and automated solutions that will enhance the delivery of services to
DMV’s various transportation clients.
B. The Opportunity (p. 1, pp. 2-3)
DMV has decided to undertake a systems redesign they are calling CSI:
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Customer-centric
Service Oriented
State-of-the-art
Secure
Intelligent
…..CSI
The DMV CSI Systems Redesign project focuses on the fragmented processing of DMV’s core
business areas of credentialing, tax processing, and financial management. The purpose of the
CSI effort is to transform these fragmented and outdated systems into one modernized system
that is responsive to the ever-changing needs relating to internal security, homeland security,
legislative mandates, and customer relationship management.
As we move forward with this endeavor, DMV has a unique opportunity to revolutionize the
agency’s approach to fulfilling its mission, carrying out core functions, and delivering service.
DMV intends to fully integrate processing while incorporating and leveraging the full
functionality and benefits of proposed technology solutions as well as the technology already in
place.
The scope of the DMV CSI Systems Redesign project is based on utilizing a fully integrated
system to serve and manage our customers, our contractual business partners, and our
stakeholders. The scope includes, but is not limited to credentialing, tax processing, and financial
management.
The CSI Redesign consists of the following components:
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User interfaces for Headquarters, Weigh Station, and Customer Service Center
staff, DMV Selects, Internet, Touchtone, cyber sites, and selected business
partners (online dealers, Commissioners of the Revenue, insurance companies,
motor carrier companies, etc.)
Core business services
Infrastructure services to manage access rights, perform audit and system logging
functions, a business rules engine, a message broker to facilitate communication
between components and with external system interfaces, transaction suspense
capability, and a correspondence module.
Data stores, business intelligence to provide regular and ad hoc management
reports, audit reports and fraud alerts, and other applications, and
Interfaces to other systems, such as DMV’s Purchasing, Inventory, and Payables
System (PIPS), Department of Accounts (DOA), Treasury, Unified Carrier
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Register (UCR) repository, Centralized Accident Processing System (CAP),
Traffic Records Electronic Data System (TREDS) which will replace CAP,
Hauling Permits, Virginia Criminal Information Network (VCIN), DMV’s
Human Resource system, etc.
C. The Current Environment (pp. 6-7)
1. Overview of Existing Customer Service Center (CSC) Environment
Each CSC has the capability to house its own hardware and software supporting the
citizens of the Commonwealth utilizing server virtualization and operating system
streaming to reduce the support costs associated with distributed systems.
The main technologies utilized are based on Ardence Desktop Edition
(www.ardence.com) to stream the Windows operating system to the desktops. VMWare
ESX server is utilized to host virtual Windows 2003 based servers.
DMV CSCs are connected to the DMV HQ via T1 speed circuits. The HQ WAN
connections are enhanced by the use of F5 WANjet appliances. DMV CSC’s also have
frame relay circuits connecting them to the Virginia Information Technologies Agency
(VITA) data center for SNA Mainframe traffic only.
All servers in each branch must support being virtual servers. This allows DMV to
centrally manage and deploy servers without having to procure or replace server
hardware as systems are introduced, upgraded, or replaced. Servers can be deployed from
the central DMV support system utilizing the existing DMV Virtual Server Farm. DMV
has a pair of HP Proliant DL360s fiber connected to an HP MSA1000 SAN for Virtual
Machines. All connections to the SAN are through the DL360s and Virtual Servers. The
current storage capacity of the MSA1000 is approx 1TB of storage. Disk space can be
provided via Windows 2003 Virtual Servers.
All workstations have the operating system streamed (OSS) via Ardence Desktop
Edition. This allows DMV to centrally manage and update one system image for all
machines at the DMV CSCs. The internal hard disk on each workstation has been
deactivated as the operating system is streamed but can be enabled if necessary. Also,
Ardence Desktop Edition provides a full Windows XP Pro Operating system, not an XP
embedded or thin client OS. This allows any device with the proper drivers installed in
the master image to work on the DMV OSS Workstations. DMV has deployed HP
dc7600 slim line PC’s for the OSS Workstations.
User authentication, authorization, file and print, and group policies are provided locally
at each CSC via Virtual Windows 2003 Servers.
Each CSC presently has its own software to support the citizens of the Commonwealth
for driver licensing and vehicle registration utilizing CSCNet (Customer Service Center
Network) written in the Software AG language Natural, in a Unix environment.
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2. Overview of Existing DMV HQ Computing Environment
At its Headquarters location, DMV operates a Novell v6.5 LAN.
Customer Service Center PC’s connect to the HQ LAN via the WAN. DMV PC’s operate
in either a Windows 2000 or XP Pro SP2 environment.
Novell GroupWise v7.x is used for e-mail. Netware for SAA is used for 3270 emulation
with the use of Powerterm to access CSS.
3. Overview of Existing Citizen Services System (CSS)
The CSS System is a mainframe application system running in the OS/390 environment
at VITA. DMV’s application programs are built using the Software AG products
ADABAS, Natural, and COMPLETE. CSS is DMV’s primary information system that is
used for storing information on customers, their addresses, their driver history, vehicle
registration and titling information, etc.
This system is accessed from the CSCs via a private Frame-Relay network, and from the
DMV Headquarters location via a private DS3 serial connection. CSS is also accessible
via the EAI layer described below via XML web services.
4. Overview of Current DMV Enterprise Application Infrastructure (EAI)
DMV’s current EAI is a service-based architecture utilizing a variety of techniques. The
preferred mechanism to interact to DMV’s EAI is via web services. DMV provides highavailability services to the mainframe, databases, and a variety of other DMV systems.
Presently DMV utilizes Windows based servers as Presentation, Business Logic, and
Data Access servers. DMV Servers are secured based on current industry standards
provided by the NSA, SANS Institute, etc, as well as those published by VITA. Servers
are designed with standardization across all machines. DMV utilizes both physical and
virtual servers (VMWare ESX Server) based on need and activity.
Document and image management, storage, retrieval, and workflow services are provided
by Hyland Systems OnBase …
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