PM610 Colorado Technical University Human Resource Management Project Deliverable Length: 750 Words APA Format Assignment Objectives: Apply current esti

PM610 Colorado Technical University Human Resource Management Project Deliverable Length:

750 Words APA Format

Assignment Objectives:

Apply current estimating, budget planning, and cost controlling methods and tools available to develop the project plan.

Explore the use of Earned Value Management (EVM) systems to monitor and control cost and schedule performance.

Assignment Details:

Write 750-900 words in response to the following:

Review the personnel and assignment guidelines information in the IP assignment coming up next.
Based on the internal team role assignments you anticipate making for your project, which roles might need to be filled by the vendor?
What are the advantages and disadvantages of using the vendor in these roles for this project?

Assignments Scenario and Personnel and Assignment Guidelines Info is Attached Class Scenario
Your company, IRTC Manufacturing Enterprises, is upgrading its legacy billing system. The system was installed
originally ten years ago, and has been upgraded according to the vendor’s schedule, each one taking 9-12 weeks in
duration with a team of 2 full time employees (FTE’s).
IRTC will be doing a major upgrade for the new web-based version of the system, in addition to the mainframe
legacy system update. It is anticipated that this upgrade will take 16-20 weeks in duration; however, everyone has
agreed that a more formal scheduling process should be completed which may change the duration estimate. The
project will involve significant changes to existing business processes, changes to existing jobs, as well as the
creation of several new positions. Customers will be able to view and pay their bills on-line, accessing a billing
customer service agent when needed. This change, which will affect both the billing and customer service
departments, is expected to reduce costs, improve customer satisfaction, and reduce the number of days for
outstanding accounts receivable. The existing customer service staff has some proficiency with web applications,
but the billing staff does not.
To date, the Billing Department has owned the applications, and the director of the department has been the sponsor
for all upgrade projects. For this upgrade, however, the chief operations officer has indicated that the Customer
Service Department also needs to play a major role. It will be up to you to determine the project sponsor and
steering committee structure and participants. You will do this during the initiation phase.
You have been chosen to be the project manager; you will be on the project 30 hours a week and your rate is $125
per hour. You have significant experience with the system and have managed previous upgrade projects. You have
acted as a business analyst, developer, and tester for projects on this package in the past. You will select your team,
which will consist of several IT staff, supplemented by staff from the vendor. You have been told you can have up to
2.5 IRTC FTEs, in addition to yourself, for the duration of the project. (The list of available people is described in
the Phase Two task.)
The vendor’s role is to be determined by you; their consultants cost $140 an hour for business analysts, $120 an hour
for technical architects, $100 an hour for programmers or testers, and $90 an hour for instructional designers,
trainers, or technical writers. You have a budget of $100,000 for vendor resources. You may supplement your team
with vendors based on the holes in your IRTC team. For example, you may choose to have the vendor provide
programmers if you choose not to have any of the internal staff provide programming resources, if your budget
permits.
You will follow your organization’s standard methodology for a package upgrade. Part of that process includes the
development and delivery of documentation and training materials–a responsibility generally filled by the IRTC IT
training group. You have access to .5 FTE for the duration of the project to develop and deliver the materials. The
person with the most experience on the package and current training/documentation will be unavailable to the
project due to other projects; however, the vendor has adequate materials that can be purchased for an additional
$6,500. You will need to determine the training needs, analyze the costs associated with each option, and determine
the project’s scope.
With this version, the vendor also has another software add-on that supports the integration of your existing
customer service system with the billing system’s customer service functions. There is not a decision yet as to which
customer service system will be used, whether or not they will be integrated, and the extent to which customer
databases will be integrated (if at all). According to the vendor, the installation of the add-on will cost $25,000 and
take an additional four weeks.
Personnel and Assignment Guidelines Information
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Pat is available for 24 hours a week at $115 per hour. Pat was involved in several upgrade projects for this
package and can act as business analyst, developer, or tester. Pat is very comfortable with the legacy
system and does not see the benefit of moving to the Web-based version. He feels that the end users do not
fully utilize the functionality they already have and will not use this new functionality effectively.
Terry is available for 24 hours a week at $100 per hour. Terry was involved in the original installation and
every upgrade since then. She tends to be in developer or tester roles for this system but acts as business
analyst for other systems. She is very excited about the Web-based package and the functionality it
provides. She is concerned, however, that the end users do not have the computer savvy to use it.
Robin is available for 30 hours per week at $100 per hour. She was involved in the last two upgrades as a
business analyst and has been trying to become involved in other systems and business areas. She was
actively involved in the development of a custom Web-based application as a programmer. This was
considered a skills development opportunity because her Web programming skills are not strong.
Chris is available for 24 hours per week at $80 per hour. He is new to the IT department; he was
previously a customer service representative. He just completed his undergraduate degree in computer
science and has experience with Web programming and software testing techniques.
Jan is available for 16 hours per week at $115 per hour. Jan is also new to the IT department. She was
previously a consultant and was on process reengineering projects, including several for billing functions.
She previously worked with the Web version product of the vendor’s competitor.
Assignment Guidelines:
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In this assignment, you are planning to fill the roles for the following 3 positions:
o End user
o Business analyst
o Team leader
For each role,
o Describe the main responsibilities of the role.
o Identify the skills that are necessary.
o Select one of the candidates listed in the assignment description, and thoroughly explain why you
have chosen each person for his or her role.
? Explain any conflicts or problems that you encountered while making your selections.

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