MSU Training Needs Assessment Summit Credit Union Microcredit Organization Essay [The following assignment has been adapted and modified from the Determini

MSU Training Needs Assessment Summit Credit Union Microcredit Organization Essay [The following assignment has been adapted and modified from the Determining Training Needs at Summit Credit Union Case Study at the end of Chapter 3.]

Summit Credit Union, located in Madison and Milwaukee, Wisconsin, is a small company with 366 employees. A merger in 2015 doubled the size of the company and made it necessary to build a new corporate culture. Summit has a team of seven professionals who are able to design and deliver instructor-led training as well as e-learning. [You are one of the training professionals on the team!]

Senior management has identified a problem with its new lenders. While some of the new lenders are performing at expectations, others are not. They aren’t coming up to speed and producing quickly enough. Summit spent a lot of money on recruiting and selecting the best candidates. Management wants performance! You have been asked to conduct a Training Needs Assessment to get to the bottom of this.

Current Training Curriculum for Lenders

New lenders participate in a one-week onboarding which includes banking industry knowledge and compliance, technical training on lending systems and product knowledge training on the credit union’s loan products. The intent is to get lenders out in the field quickly to get hands on experience.
Lenders comeback to the classroom after 90 days on the job to attend training on lending guidelines, underwriting and sales skills. After this training, they are expected to be fully competent.

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Prepare a 1000-1200 word recommendation to your boss on how you would conduct a Training Needs Assessment to get to the bottom of this problem.

Include an introduction briefly describing senior management’s concerns.
Describe how you would conduct a training needs assessment to determine what knowledge and skills lenders need to perform well.
Be sure to describe the methods you would use at the organization, task and person levels. [Read Chapter 3 – methods and techniques are there!]
Discuss how you would determine root cause(s), i.e. if the current training curriculum and/or other organizational issues are contributing to the problem.
List the stakeholders who should be involved in the needs assessment and describe the expected contribution from each (e.g. why would you want to interview the Head of Lending?)
Identify potential risks in your approach and how the risks might be mitigated.
Summarize your recommendation and give management the next steps.

A business memo format is recommended for this assignment. Include research (in-text citations and a list of references) to support your recommendation and impress the boss.