Job Description and Work Experience Questions Paper Attached is the job description and questions. I have also attached my resume as well.All the questions

Job Description and Work Experience Questions Paper Attached is the job description and questions. I have also attached my resume as well.All the questions should be answered throughly Anasheh PANAHI
Canadian Citizen; Woman; Visible Minority
Objective: I am seeking for opportunities in Public Service where I can maximize my skills and
expertise toward delivering great service to people and the government.
HIGHLIGHTS
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Having about four (4) years of banking experience, delivering high quality customer service as
Senior Fraud Analyst, Financial Services Manager and Customer Services Representative; with
about two (2) years of experience as a Document Control Analyst providing services to
companies
Excellent knowledge of personal and commercial banking system including lending, investments
and everyday banking as well as financial crime, money laundering and risk management
Excellent skills in delivering prompt responses to customers complaints and requests ensuring
customers satisfaction; taking ownership of customers escalations and solving the problems as
fast as possible to maintain customers relationship with the bank
Strict to follow the law, policy and procedure
Monitored changes in the procedures and other relevant business changes, shared with the
manager and informed the team
Having strong knowledge and respect of the Canadian Values and Ethics
Attention to details, highly self-motivated and a very quick learner
Great analytical thinking and problem-solving skills; capable of evaluating customers’ needs by
analyzing requirements and providing solutions
Able to find answers for technical and procedural questions for less experienced team members,
teaching improved processes and mentoring new hires
Self-motivated and detail-oriented person, thriving in the rapidly growing innovation departments
within the organization
Good understanding of company’s culture, adapting quickly with new environments
Known for strong customer relationship, being Top 3 in the bank for maintaining bank assets
while building relationship with customer and co-workers
Advance computer literacy including Microsoft Office as well as banking systems
Team player and client focused
Action and result oriented and always ensured high quality customer service
Highly skilled in using Internet browsers such as Explorer, Google Chrome, Firefox, Safari;
proficient using social media platforms namely, LinkedIn, Skype, WhatsApp, Facebook,
Instagram, Twitter, Snapchat, WeChat, FaceTime, Telegram, etc
Able to set priorities and assign work to the team members to ensure meeting the deadline
In-depth communication skills in English and Farsi, able to build a good relationship with
customers, co-workers and partners
Being able to work well under pressure and meet deadlines
Being reliable, very responsible, well organized and having a positive attitude
Excellent time management skills and being able to multitask and work on multiple projects at the
same time while delivering a high quality work
Able to take initiative when required; always committed to success in my work
No criminal record; having a valid Ontario Driver’s License
1
AP
PROFESSIONAL EXPERIENCE
•
–
•
–
Senior Fraud Analyst
2019 – present
Financial Crime Unit- BMO Financial Group Toronto, Ontario
www.bmo.com
In charge of monitoring and analyzing fraudulent account behavior to determine and prevent any
losses
Memo the actions that has been taken to maintain account and prevent fraudulent charges on
customers accounts.
Utilize fraud detection tools to identify and potentially prevent fraudulent activities in order to
maintain bank assets and deliver great customer experience
Analyze data to provide recommendations to customers
Providing high level customer service using APAC model to verify any fraudulent activities.
Provide information and report to managers as needed
Working closely with other fraud departments such as recovery, certapay and investigation team
to provide efficient and immediate solution to customer inquiry
Providing excellent customer experience handling inbound and outbound calls
Working closely with less experienced team members to answer their technical and procedural
questions; teaching improvement processes; mentoring team members
Preparing authentication excel file using knowledge of Microsoft office to provide to all analyst
for better understanding the procedure
Raising system and procedure issues to change management and analytics department to
resolve any system failure and clarifications
Utilizing the automated system and procedure resources to make a decision to aquit, confirm or
reach out to other departments for further investigation
Financial Services Manager
2017 – 2019
BMO Financial Group, Newmarket, ON and Calgary, AB; www.bmo.com
Advised customers offering financial solutions and products to meet their everyday banking,
investment and lending needs
Collaborate with BMO partners and identified referral opportunities to further grow the customer
relations
Proactively engaged with the clients and provided advise based on an understanding of their
financial needs by focusing on everyday banking, digital solutions and investment needs
Engaged in account opening and investment transactions
Provided personalized solutions by building relationship with customers and understanding their
needs and concerns; established and maintained company and customers mutual benefits
Exercised due diligence on investment and lending deals by ensuring proper and exact policies
were followed
Proactively got in touch with customers to improve their financial situation; created plans to
consolidate their debts and improved their credit bureau
Made sure to deliver a warm and welcoming environment for customers to improve their
satisfaction and maintain their business and relationship with the company
Helped customers by offering new financial solutions and updated them with new products and
services as well as all alternative ways of banking for their convenience, valuing their time and
business with the company
2
AP
–
•
–
•
–
•
–
Collaborated and established relationship with various BMO partners and identified referral
opportunities to further grow customer relationship
Tried to keep up to date knowledge of products and services as well as regulatory environment
including operational, legal and ethical requirements
Customer Service Representative
2016 – 2017
BMO Financial Group, Calgary, Alberta; www.bmo.com
Welcomed and served each customer with their financial needs
Explained alternative ways of banking such as digital banking
Offered advice and guidance on the digital and self-serve option available with the goal of making
banking easier for the customers.
Referred clients to the appropriate team members and partners who could have more knowledgebased conversations to explore customers financial needs and goals
Executed financial transactions namely, deposits, withdrawals, bill payments, foreign currency
exchange
Had quality conversations and made sure all of customers’ needs were met and potentially
identified opportunities that were beneficial for the company and the customers.
Proficiently tried to answer customers inquiries and needs and reviewed their accounts to make
sure best customer experience
Identified cross-sell opportunities and recommended company’s proper products and services by
having needs based conversations
Document Control Analyst
2013 – 2015
Wood Group Mustang, Calgary, Alberta; www.wgmustang.ca
Contacted other departments to provide the technical documents needed as well as the drawings
Performed quality check on received technical documents from vendor companies and uploaded
them for the client
Transmitted technical and drawings to client according to the engineering department request
Uploaded the information into the EDMS system for other departments
Contacted vendor companies for any needed corrections and gathered any information requested
by other departments and manager
Maintained hard copy and electronic filling of documentation issued and received
Recorded and tracked for internal and external distribution of project documentation which was
called transmittal management
Ensured timely transfer of electronic files to or from clients
Utilized companies’ tools such as HDMS (livelink), SharePoint, ftp and portal; made sure
documents received were in line with the clients’ needs
Official Secretary of International Relations Department
2010 – 2011
Kung Fu Federation, Tehran, Iran
Assisted in Federation’s translation and interpretation group; participated in translating an
almanac which was sent to several countries, WUTA Almanac 5th edition, Jan 2011
Interpreter in WUTA (World Union of Toa association), first international refereeing and coaching
course
EDUCATION
3
AP
Certificate: Management Skills: New Manager Training in Essential Skills
Udemy
Canadian Investment Fund Course
IFSE Institute
Project Management Fundamental (3 courses)
University of Calgary, Alberta
Master Microsoft Projects
Udemy
Management of Purchase, Foreign Orders, Documentry Letter of Credit,
INCOTERMS, MRP and ERP
Tehran Chamber of Commerce, Iran
2019
2016
2016
2016
2013
Degree:
Bachelor of Art (B.A) in English Translation
Islamic Azad University, Central Branch, Tehran, Iran
Four (4) years of curriculum (2008 – 2012)
2012
Diploma:
Secondary School
Shahid Rajaee, High school diploma, Tehran, Iran
2007
4
AP
Job Description:
Important messages
**Applications will be considered and assessed at regular intervals. The candidates who meet the
Essential Qualifications will be deemed qualified after each round and will be placed in a pool
for immediate consideration for AS-06 positions being staffed. Asset qualifications will be
assessed as required depending on the positions being staffed.**
In your PSRS questionnaire responses, clarity, coherence, conciseness as well as appropriate
attention to detail (spelling, grammar and relevance to the factor being substantiated) will be
used to evaluate the essential qualifications.
When you apply to this selection process, you are not applying for a specific job, but to an
inventory for future vacancies. As positions become available, applicants who meet the
qualifications may be contacted for further assessment.
Work environment
Are you looking for an organization where there is constant action and where challenges
abound? An organization where your thirst for innovation will be valued and encouraged? Are
you looking to put your skills to good use and contribute to an attractive, dynamic and highperforming organization?
Then we have a job for you!
A wide range of opportunities exist for individuals seeking new challenges in a highly dynamic
and fast-paced work environment. We value the contribution of employees who are adaptable to
change, are eager to contribute to our commitments in our day-to-day activities, and who are
constantly seeking new opportunities to challenge themselves all while serving their fellow
Canadians.
Who are we?
Public Services and Procurement Canada (PSPC) is the engine that powers the Government of
Canada. We support the daily operations of roughly 106 federal departments and agencies. By
focusing on what we do best – providing innovative common services to the government – we
help departments focus on what they do best: serving Canadians.
The Pay Administration Branch (PAB) of PSPC is responsible for managing the public service
compensation functions of the Government of Canada. It was created on October 23, 2017 in
order to consolidate pay operations and systems functions, and to allow for a greater integration
of pay functions as well as providing clearer accountabilities as we continue to move forward in
fixing pay issues for federal public servants. With the current challenges that PSPC is facing in
resolving public service pay problems, our organization maintains a strong focus on delivering
results within a challenging and fast-paced environment. We continuously rely on the hard work
and dedication of our team to ensure employees are paid in a timely manner and all efforts are
made to resolve public servants’ pay issues more quickly. As our branch will continue to grow in
the coming years in order to meet these challenges head-on, there will be ample opportunities for
you to develop your skills and to grow professionally with us!
Did you know that Public Services and Procurement Canada was selected as one of Canada’s
Best Diversity Employers in 2018 for a second year in a row? We invite you to join an
organization that is committed to ensuring an inclusive workplace and respect for all!
We look forward to hearing from you!
Prior to applying, we invite to watch the following video as it includes helpful tips on the
application process: https://www.youtube.com/watch?v=0GW7P3g9hhI
Intent of the process
A pool of completely qualified candidates may be established through this process to staff
similar positions with various tenures within Public Services and Procurement Canada.
Positions to be filled: Number to be determined
Information you must provide
Your résumé.
In order to be considered, your application must clearly explain how you meet the
following (essential qualifications)
EDUCATION
• Secondary school diploma or an acceptable combination of education, training and/or
experience.
Degree equivalency
EXPERIENCE
• Experience researching, analyzing and integrating complex information and communicating
findings in concise reports for senior management*
• Experience coordinating a range of deliverables (eg decks, memoranda, briefing binders, and
proposals or other communications products for internal and external audiences) for senior
management*
• Experience liaising with central agencies, other government departments, or other levels of
governments
• Experience leading and engaging staff in a complex operational environment that includes
shifting of priorities often on very short notice
* Senior management is defined as Director Level and above
COMPETENCY
• Client Service Competency Level 2: Ensures high-quality client service
ABILITIES and SKILLS
• Ability to work under pressure and prioritize tasks and in order to meet deadlines
• Ability to deal with arising issues, to formulate recommendations and provide advice on the
course of actions
• Ability to communicate effectively in writing.
The following will be applied / assessed at a later date (essential for the job)
Various language requirements
Information on language requirements
The following may be applied / assessed at a later date (may be needed for the job)
During the selection process you will be asked to respond to a series of questions about your
experience, competency and abilities through detailed examples.
We are aware that there are many questions to answer, keep in mind that efforts are rewarded. In
answering all the questions for which you meet the criteria, you will significantly increase your
chances for an opportunity and let hiring managers know what you bring to the table.
ORGANIZATIONAL NEEDS
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of
Canadian society. As a result, it promotes employment equity and encourages candidates to
indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with
a disability or a member of a visible minority group.
Information on employment equity
OPERATIONAL REQUIREMENTS
• Willingness and ability to travel
• Willingness and ability to work overtime
Conditions of employment
Reliability Status security clearance – – as a minimum or other levels of security up to Top
Secret.
Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that
reflects the Canadians we serve. We promote employment equity and encourage you to indicate
if you belong to one of the designated groups when you apply.
Information on employment equity
Persons are entitled to participate in the appointment process in the official language of their
choice. Applicants are asked to indicate their preferred official language in their application.
COMMUNICATION METHOD: Our intention is to communicate with candidates via email.
Candidates must include in their application a valid email address and ensure this address is
functional at all times and accepts messages from unknown users
(some email systems block these types of email). It is the candidate’s responsibility to ensure that
any changes to their personal information be provided to the email address indicated on this job
advertisement.
Preference
Preference will be given to veterans and to Canadian citizens, in that order, with the exception of
a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be
contacted.
1- Do you have experience researching, analyzing and integrating complex information and
communicating findings in concise reports for senior management*? If you answer Yes: please
describe how you possess this experience by providing details and concrete examples, including
WHEN, WHERE and HOW it was acquired.
2- Do you have experience coordinating a range of deliverables (eg decks, memoranda, briefing
binders, and proposals or other communications products for internal and external audiences) for
senior management*?If you answer Yes: please describe how you possess this experience by
providing details and concrete examples, including WHEN, WHERE and HOW it was acquired.
3- Do you have experience liaising with central agencies, other government departments, or
other levels of governments? If you answer Yes: please describe how you possess this experience
by providing details and concrete examples, including WHEN, WHERE and HOW it was
acquired.
4- Do you have experience leading and engaging staff in a complex operational environment that
includes shifting of priorities often on very short notice? If you answer Yes: please describe how
you possess this experience by providing details and concrete examples, including WHEN,
WHERE and HOW it was acquired.
5- An important element for PSPC is knowing how to establish and maintain effective
relationships with stakeholders and clients. Using an example from a previous or your current
position, please indicate how you provide excellent client service. (1000-1500 words)
6- Working at PSPC entails dealing with numerous shifting priorities, tight deadlines and intense
media coverage.
Please provide us with an example of a time when you were given a complex file to work on that
included multiple deliverables, competing deadlines for which you had very little knowledge and
background information.
What did you do and how did you ensure a successful outcome? (1500-3000 words)

Purchase answer to see full
attachment