Healthcare Consumers Assessment of Healthcare Providers and Systems (HCAHPS)

Please document the number of hours you dedicated to this assignment and submit the Practice Experience Log to the Dropbox along with the assignment itself.

Download the Practice Experience Log.

Patient feedback is imperative when deciding on improvement initiatives for patient care. In the near future, results of patient satisfaction surveys will be a determinant in financial reimbursement.

This assignment involves an educational tool you will develop to help management and nurses increase or maintain HCAHPS scores. You will need to review the HCAHPS information given to you in the links below. First, you will select an HCAHPS category and review the accompanying survey questions. Second, you will need to research evidence based practices, where possible, to develop ideas on how facilities can increase their scores in the area you selected. Finally, you will create a document such as checklist or a brochure that can be handed out to management and staff as a tool to use to increase HCAHPS scores. Be creative when making your educational tool. Be sure to address why the HCAHPS are important to the organization as well as any benefits the nursing profession.

Purpose

You are to select an HCAHPS category.
You are to research the category and devise a plan to help facilities score well in the selected category.
Develop 4–5 recommendations on how to improve scores in the selected area.
You will complete an educational presentation and present to peers or places of employment.

Practice Experience

Directions:

1. Your presentation must include:

A description of the selected category.
Why the HCAHPS and the selected category is important.
Describe the impact of the HCAHPS and the selected category has on patient outcomes and the organization.
Steps that a facility can take to get a high score in the selected area.
2. Submit your assignment it to the Dropbox for grading.

Assignment Requirements

Review the survey on this website and determine the issues surrounding your chosen topic:

Survey of patients’ experiences (HCAHPS). (n.d.). Retrieved from https://www.medicare.gov/hospitalcompare/Data/Overview.html

Background on Healthcare Consumers Assessment of Healthcare Providers and Systems (HCAHPS)

http://www.hcahpsonline.org/

IHI Triple Aim for Populations:

http://www.ihi.org/Topics/TripleAim/Pages/default.aspx