GC1025100 New York Importance of Business Processes Discussion please learn the definition (especially be careful with the definition of business processes

GC1025100 New York Importance of Business Processes Discussion please learn the definition (especially be careful with the definition of business processes) from the PowerPoint I provided and answer the 3 questions. Please use professional language and free grammar error!

Please write an executive summary identifying the importance of business processes and how this may be used as competitive advantage. What happens to organization with an aging process.

please read the question carefully and include all there answers from the question:

1. identify the importance of business processes

2. how this may be used as competitive advantage?

3. what happens to organization with an aging process?

you can consult outside sources but please use MLA and include reference page. MANAGEMENT OF
INFORMATION TECHNOLOGY
MSPM1-GC1025.100
Class Two
Management Information Systems
MSPM1-GC1025.100
Agenda – Class 2
• Welcome and Introductions
• Business Processes and the Organization
• Improving Business Processes With IT
• How IT May Be Managed Within an Organization
• Collaboration in the Workplace
• Preparation for Class 3
• Team Project Discussion and Breakout
Management Information Systems
MSPM1-GC1025.100
Business Processes and the Organization
The conventional view: Organizations as a
collection of business functions, such as …
• Sales
• Engineering
• Manufacturing Production
• Fulfillment
Management Information Systems
MSPM1-GC1025.100
The Flaw in the Conventional View
• Key activities often involve
multiple functions!
• The “functional view” may
obscure this.
• A view centered on
business processes is
better!
Management Information Systems
MSPM1-GC1025.100
What is a Business Process?
An ordered series of activities intended to consume, transfer or
transform inputs to produce specific outputs.
• Processes occur in time and space
• Processes may transform or exchange:
o Money
o Physical products
o Information
Management Information Systems
MSPM1-GC1025.100
More About Business Processes
• Repeatable, not unique like projects
• Cut across organizational boundaries
• May span organizations
Management Information Systems
MSPM1-GC1025.100
Business Process Examples
• Manufacturing: Assembling the product
• Sales and Marketing: Identifying customers
• Finance and Accounting: Managing cash
accounts
• Human Resources: Hiring employees
Management Information Systems
MSPM1-GC1025.100
The IT Perspective:
The organization is an
integrated system of
business processes
Management Information Systems
MSPM1-GC1025.100
“By analyzing business
processes, you can
achieve a very clear
understanding of how a
business actually works.”
– Laudon & Laudon, p 45
Management Information Systems
MSPM1-GC1025.100
Improving Business Processes
• Business processes
involve information flow
• IT automates
information flow
Management Information Systems
MSPM1-GC1025.100
Improving
Business
Processes
Change Flow
Sequential to
Simultaneous
Eliminate
Delays
Send to More
People
Management Information Systems
MSPM1-GC1025.100
Organizations and IT Systems
• Business functions
• Transaction processing
• Business intelligence
•
•
•
Management information systems
Decision support
Executive support
• Enterprise Applications
Management Information Systems
MSPM1-GC1025.100
Enterprise Applications
• Span functional areas
• Execute business processes
• Include all levels of the organization
Management Information Systems
MSPM1-GC1025.100
Key Enterprise Applications
• Enterprise systems (a.k.a. “ERP” or “enterprise
resource planning systems”)
• Supply chain management systems
• Customer relationship management systems
• Knowledge management
• Intranets and extranets
• E-commerce systems
Management Information Systems
MSPM1-GC1025.100
Effective IT Use Requires:
•
•
•
•
•
•
Understanding
Partnership
Measurement
Design and implementation
Governance
Change management
Management Information Systems
MSPM1-GC1025.100
Assess
Business
Needs Drive
IT Investment
Align
Technology
Determine
Strategies
Identify
Processes
Management Information Systems
MSPM1-GC1025.100
Managing Information Systems
• The information systems department
•
•
•
•
•
•
IS / IT managers
Software engineers / architects / programmers
Systems analysts / business analysts
Hardware / networking managers & specialists
Quality assurance
Support specialists
Management Information Systems
MSPM1-GC1025.100
Outsourcing IT / IS Services
• Third party vendors can provide all or some
services
•
•
•
•
Custom software development
Infrastructure
Lease applications
Cloud computing
Management Information Systems
MSPM1-GC1025.100
Impact of Outsourcing
• Benefits
•
•
Reduced cost
Transfer risks to vendors
• Costs
•
•
Critical business functions dependent on 3rd parties
Effect on internal capabilities
Management Information Systems
MSPM1-GC1025.100
IT / IS Management Roles
•
•
•
•
•
Chief information officer (CIO)
Chief technology officer (CTO)
Chief information security officer (CISO)
Chief knowledge officer (CKO)
Chief data officer (CDO)
Management Information Systems
MSPM1-GC1025.100
IT Governance
Fitting IT / IS into the organization structure
Separate
Embedded
Management Information Systems
MSPM1-GC1025.100
IT Governance
•
•
•
•
•
•
Strategies / policies
Align IT spending with strategic goals
Decision-making
Accountability
Oversight
Information security
Management Information Systems
MSPM1-GC1025.100
IT Governance
Impact of
outsourcing
& cloud
computing?
Management Information Systems
MSPM1-GC1025.100
Collaboration
People working together
to complete:
• Business processes
• Projects
Management Information Systems
MSPM1-GC1025.100
Collaboration Drivers
•
•
•
•
•
•
Multidisciplinary
Professional work
Empowerment
Virtual teams
Innovation
Cultural changes
Management Information Systems
MSPM1-GC1025.100
Collaboration Barriers
•
•
•
•
Not invented here
Hoarding
Search
Transfer
Management Information Systems
MSPM1-GC1025.100
Disciplined Collaboration
Evaluate
Spot
Barriers
Tailor
Solutions
Management Information Systems
MSPM1-GC1025.100
Exerting Leverage
Unifying Goal
T-Shaped
Management
Nimble Networks
Management Information Systems
MSPM1-GC1025.100
Social Business
Promote workplace
collaboration through
social media tools and
practices
Management Information Systems
MSPM1-GC1025.100
Social Business Applications
•
•
•
•
Social networks
Crowdsourcing
Shared workspaces
Blogs & wikis
•
•
•
•
Social commerce
File sharing
Social CRM
Communities
Management Information Systems
MSPM1-GC1025.100
Collaboration / Social Business Benefits
•
•
•
•
•
Productivity
Quality
Innovation
Customer service
Financial performance
Management Information Systems
MSPM1-GC1025.100
Social Business for Collaboration
• E-mail & instant
messaging
• Wikis
• Virtual worlds
• Intranets
• Social networking
Management Information Systems
MSPM1-GC1025.100
Virtual Meeting Systems
•
•
•
•
•
Telepresence
Skype
Google Hangouts
Zoom
ooVoo
Management Information Systems
MSPM1-GC1025.100
Cloud Collaboration Services
• Google Drive / Docs /
Sites
• Microsoft OneDrive
• Microsoft Sharepoint
• DropBox
• IBM Notes
Management Information Systems
MSPM1-GC1025.100
Enterprise Social Networking Tools
•
•
•
•
Salesforce Chatter
Microsoft Yammer
Jive
IBM Connections
Management Information Systems
MSPM1-GC1025.100
Enterprise Social Networking
Software Capabilities
• Profiles
• Content sharing
• Feeds / Notifications
• Workspaces
• Tagging / Bookmarking
• Permissions & Privacy
Management Information Systems
MSPM1-GC1025.100
The Problems of Time and Space
Same
Different
Time
Synchronous
Asynchronous
Place
Collocated
Remote
Choose tools accordingly!
Management Information Systems
MSPM1-GC1025.100
The Big Questions:
• Does social
business work?
• Is it worth the
investment?
Management Information Systems
MSPM1-GC1025.100
Preparation for Class 3
• Information Technology as a Strategic
Tool
• Managing Information Systems
• Chapter 3 – pp 78-118
Management Information Systems
MSPM1-GC1025.100
Team Project Discussion and Breakout

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