Discuss how a Balanced Scorecard approach enables a company to manage its internal customer outputs.

Prior to beginning work on this discussion, review Chapter 12, Chapter 14, and the lecture for Week 2.

Discuss how a Balanced Scorecard approach enables a company to manage its internal (department to department) customer outputs.

Required Resource

Text

Evans, J. R., & Lindsay, W. M. (2017). Managing for quality and performance excellence (10th ed.). Mason, OH: South-Western Cengage.

• Chapter 12: Measurement and Knowledge Management for Excellence
• Chapter 14: Building and Sustaining Quality and Performance Excellence (Culture as an output of the process)

Recommended Resources

Article

Marr, B. (2018). What is a balanced scorecard? A quick overview (Links to an external site.). Retrieved from http://www.ap-institute.com/balanced%20scorecard.html

• This article provides information about the balanced scorecard and may assist you in your discussions this week.
  Accessibility Statement does not exist.
  Privacy Policy (Links to an external site.)

Multimedia

virtualstrategist. (2009, December 16). Strategic planning with the balanced scorecard (Links to an external site.). Retrieved from https://www.youtube.com/watch?v=AdXt8BfiGJg&feature=youtu.be

• This video provides information about the balanced scorecard and may assist you in your discussions this week.
  Accessibility Statement (Links to an external site.)
  Privacy Policy (Links to an external site.)