devry bsop 326 week 2 checkpoint 496799

Upper management requires training and experience in managing for quality.
Change can be accomplished within the organization’s existing structure.
Commitment by top management is a necessity.
Employees need to know who uses their products.

Most problems depend on the system and cannot be controlled by workers.
Slogans benefit customers more than workers.
Not all workers can read the slogans.
Slogans are costly to maintain and periodically update.

Psychology
Appreciation for a system
Management by objectives
Understanding of variation

Joseph M. Juran
Frederick Taylor
Armand Feigenbaum
Philip B. Crosby

Taguchi’s
Crosby’s
Ishikawa’s
Shewhart’s

terms and definitions used
a quality management system
improving quality
outgoing quality levels

the Shewhart Award
the Grant Award
the Deming Prize
the Baldrige Award

to recognize the achievements of high-quality companies
to establish guidelines and criteria for evaluation of quality-improvement efforts
to provide detailed information on how award-winning enterprises achieved success
to encourage the use of quantitative analysis to improve quality

from quality assurance and strategic quality planning to broad focus on process management
from a focus on current customers to a focus on current and future customers and markets built on long-term relationships
from human-resource administration to high-performance work systems
from intraindustry rivalries to intraindustry alliances

Providing a forum for information exchange
Winning a state award as a prerequisite to apply for the Baldrige Award
Encouraging firms to adopt quality-and productivity-improvement approaches
Promoting awareness of productivity and quality