Watch the Youtube video Deming at Pontiac. Research W. Edwards Deming and the Total Quality Movement (TQM).
Read the articles Sears: A Case Study in Business Failure at https://www8.gsb.columbia.edu/articles/ideas-work/sears-case-study-business-failure and 15 Years Later, Lessons From The Failed AOL-Time Warner Merger found here https://fortune.com/2015/01/10/15-years-later-lessons-from-the-failed-aol-time-warner-merger/
Choose either Sears or Aol-Time Warner. Consider how Deming and TQM would have dealt with (or avoided) the problems that occurred. What does a TQM initiative look like in an IT department? How would IT support Total Quality at your chosen company?
The paper must be at least 10 pages plus the cover and reference pages and be in APA format.
Each group must have 5 academic sources. Academic sources do not include wikis, messageboards, support forums, etc. Do not copy and paste large blocks of text from your sources!
As with any research project, make sure to take a position, defend with works cited, and conclude.
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