CSUN Customer Service Business Ownership Discussion Please complete this outline paper on the topic of customer service. Fakhreddine, Zeinab Customer Ser

CSUN Customer Service Business Ownership Discussion Please complete this outline paper on the topic of customer service.

Fakhreddine, Zeinab

Customer Service

I. INTRODUCTION

A. Attention-getting statement – gain the attention of the audience by using

a quotation, telling a brief story or humorous anecdote, asking a

question, etc.

B. Thesis statement – state the specific purpose of your presentation here.

C. Preview statement – overview of all of your main points.

II. BODY

A. Main Point

1. Subpoint

a. Sub-subpoint

b. Sub-subpoint

c. Sub-subpoint

B. Second Main Point

1. Subpoint

a. Sub-subpoint

b. Sub-subpoint

C. Third Main Point main point

1. Subpoint

a. Sub-subpoint

III. CONCLUSION

A.Summary statement – review of all your main points

B.Concluding statement – prepare a closing statement the ends your presentation smoothly.

Three questions

References

Note: The number of main points, subpoints and sub-subpoints you use will vary depending on how much information you have to convey and how much detail and supporting material you need to use. Subpoints and sub-subpoints are comprised of the supporting material you gather in your research.

You should rarely have more than five main points in any presentation