BMS 245 Client Diversity in Health Sciences: An Interdisciplinary Perspective Case Studies in Client Diversity

Description

Cultural Competency in Health Services and Care- A Guide for Health Care Providers (Links to an external site.) Think Cultural Health (HHS.gov) (Links to an external site.) LEARNING RESOURCES ABOVE https://cccm.thinkculturalhealth.hhs.gov/videos/index.htm HERE ARE VIDEOS FOR CASE STUDY QUESTIONS

Completion of this competency requires complete and thoughtful answers to the questions for each case study.   Several sentences are sufficient for each item.

 Holly

1. What disparities or barriers to care are observed in this case?

2. What troubles you the most? How can Holly Ivey and her mother address Holly’s health

concerns, given the challenges of their current environment and financial situation?

3. What is the patient’s perspective? How might her mother feel, knowing that their living situation has a negative impact on holly’s health?s

4. Identify one aspect of quality care in this case.

5. What are your main take-aways regarding the office environment. What are your main take-aways regarding access to healthcare?

Nguyen Thi Lien

1. What is going on here? What are the difficulties that Lisa Nguyen, Mrs. Lien, and Dr. Rivera each face in the case?
2. What reaction do you have to Lisa Nguyen’s struggle to interpret for her grandmother? How do you react to the neighbor’s interpretation?
3. What troubles you the most? Who is having the most difficult time in the case: Lisa Nguyen, Mrs. Lien, or Dr. Rivera?
4. What is the patient’s perspective? Why does Mrs. Lien choose not to seek treatment from Dr. Rivera?
5. How could a situation like this be managed in a culturally competent manner? Locate a professional standard that addresses limited English proficiency in healthcare situations.

Geraldine Williams

1. What is going on here? How is Mrs. Williams approaching her illness? How is Dr. Brown approaching Mrs. Williams’ illness? What is the result of their different approaches?

2. Identify two cultural competency issues in this case
3. Identify one aspect of quality care in this case.

4. Identify one aspect where the quality of care could be improved.

5. What is the patient’s perspective? Is Mrs. Williams demonstrating health literacy issues? What could be done to improve communication between this provider and patient?

Arturo Gonzalez

1. What is going on here? How are Arturo Gonzalez’s medical issues clouded by cultural misunderstanding or miscommunication?

2. Identify two cultural competency issues in this case
3. Identify one aspect of quality care in this case.

4. Identify one aspect where the quality of care could be improved.

5. What could have improved the initial medical encounter?