American Academy of English MT Computing Case Study Paper All requirements in the file attachedSimilarity less than 10%For any clarification please ask on

American Academy of English MT Computing Case Study Paper All requirements in the file attachedSimilarity less than 10%For any clarification please ask on a specific project were high, subsequent in budget overruns and extensive lead times.
Some of the project-associated data about the software development process was available
but it was not gathered or systematically analyzed. A part of total procedures and software
processes were obtainable but were not well customized, measured, controlled and entirely
documented. Some documented process also possessed significant issues like incompleteness
or inaccurate.
Based on the suggestions from external consultants and available statistics, Mr. Abdullah felt
the need of some kind of way to standardize the company processes. Moreover, aiming for
more international projects and to achieve precedence over other competent companies, he
has requested Mr. Hassan, Director of IT who was a former software quality consultant to
BCS3263
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Final Examination Assignment
suggest a solid solution. A and initial issue in implementing the solution was to both
recognize the problem and to identify a structured quality process to solve it. Another major
issue he faced was the cost and schedule estimations were undependable.
As an assistant to Mr. Hassan, your task is to prepare a report which includes:
1. Identify all the problems stated in this case study.
2. Justify the requirement of a Quality Department in the company by explaining on
what additional value it can add to the company,
3. Suggest on how to ensure quality in each of the four dimensions.
4. Suggest ways to achieve quality from the standpoint of core functionality and
ancillary functionality and how to measure the quality of a software product using a
composite metric.
5. Explain how the verification and validation processes may help your company in
overcoming the identified problems.
6. Suggest the best suitable approach for defining the processes in your company.
7. Requirement of certifications and the benefit of achieving it.
8. CMMI and maturity levels.
9. Identify and discuss the factors in detail on the key process areas which characterize
each level.
10. Your opinion on whether a quality audit certificate from an authorized external
auditor requi for your company. Justify your opinion with proper reasoning.
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The distribution of marks among the parts of the question is indicated.
INSTRUCTIONS TO CANDIDATE
Please upload your answers to the provided “Final Exam /Assignment” space on
Moodle. You may either type your answers in Word or handwrite and scan/
photograph them.
It is essential that you write your student number at the top of your answers and, if
handwriting, on every sheet you use.
If you have written or drawn anything on paper, please keep your copy so further
photographs can be sent if needed during marking.
THIS IS AN OPEN-BOOK EXAM/ASSIGNMENT AND YOU MAY CONSULT
YOUR NOTES, BUT YOU MAY NOT CONSULT ANY ONLINE RESOURCE.
YOU MUST COMPLETE THE EXAM/ASSIGNMENT UNDER EXAM
CONDITIONS. YOU MUST TALK TO NO ONE AND MUST WORK ALONE.
INCLUDE THE FOLLOWING DECLARATION AT THE END OF YOUR
SUBMISSION:
“I DECLARE THAT THIS IS MY OWN WORK”
DO NOT SIGN THIS DECLARATION.
This exam/assignment question paper consists of four [04] printed pages including the front page.
Final Examination / Assignment
FURTHER INSTRUCTIONS:
1. The report should contain a cover page, table of contents, introduction, content,
conclusion and reference
2. The report may contain 1500-1750 words.
3. The report should be in decent format with the following:
Font: Time New Romans
Paragraph: Size: 12pt
Align: Left, Justify
4. The report needs to be arranged in an appropriate logical structure.
5. Submit your report in Moodle through Turnitin on or before the date of deadline.
6. Marks will be given based on your report written in align with the case study provided.
CASE STUDY
Background
Started in 2015, Muscat Technologies (Pvt) Ltd is a leading Software Development company
providing decent software development services in the local and global market. The services
involves web development, system development, mobile and creative designing. The
company develops and maintain software product that is sold to public as a commercial off-
the-shelf product or on request. With more than 100 satisfied local as well as international
customers globally, MT has made it’s spot as an highly progressing company in Oman. The
company thrives to keep up the industry’s standards. The company has more than 400
employees and assets of OMR 5 Million. The CEO Mr. Abdullah, focuses highly on
maintaining both professional and trained individuals to ensure quality output. He strongly
believes that the product quality have a high impact on customer satisfaction and retention.
The company aims at providing quantifiable business value to customers through most
current uses of technology to organizations worldwide.
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Final Examination / Assignment
CEO
SEO & marketing
Development team
Design team
Finance/HR/Admin
Graphic designer
Product leader
Language SEO
Tax assistant
System developer
Web developers
Ads assistance
B2B Assistant
Figure-1.1 Organizational Chart of Muscat Technologies
The company’s management ensures that the programmers excel in their work by supporting
them positively. Focused teams are formed to handle any new project from the beginning
and a combined business experience is applied to achieve the best customer service and
expected results. However, through these years a concerning and unexpected amount of
resources are utilized for software maintenance which may include either fixing the code or a
requirement for reengineering. Even though the peer reviews were encouraged, but the
programmers exhibit a fear that a critical review may affect their individual performance
evaluation. Further, the resources essential to manage the number of change orders upcoming
on a specific project were high, subsequent in budget overruns and extensive lead times.
Some of the project-associated data about the software development process was available
but it was not gathered or systematically analyzed. A part of total procedures and software
processes were obtainable but were not well customized, measured, controlled and entirely
documented. Some documented process also possessed significant issues like incompleteness
or inaccurate.
Based on the suggestions from external consultants and available statistics, Mr. Abdullah felt
the need of some kind of way to standardize the company processes. Moreover, aiming for
more international projects and to achieve precedence over other competent companies, he
has requested Mr. Hassan, Director of IT who was a former software quality consultant to
BCS3263
Page 3 of 4

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