Additional Implementation Issues – Building a Business Case The purpose of this section is to identify any implementation issues not already covered in the

Additional Implementation Issues – Building a Business Case The purpose of this section is to identify any implementation issues not already covered in the previous sections of the business case.Identify and explain three issue areas and how they will be handled in the implementation of the proposed system.The issues identified could come from any aspect of the system; the following questions may be considered, but issues do not have to be limited to these areas: What else should the organization consider? What things should the project team keep in mind?Are there any ethical or cultural considerations?What impact will there be to the employees if processes and/or systems are changed? What impact will there be on the workplace? Approach to Developing this Section Consider the system being proposed and the organization in the case study, and identify three issues that have not previously been discussed in the business case.Consider the questions above, as needed, to assist in the analysis.For each of the three: Identify the issueExplain why it is an issueDescribe how it should be handled during the implementation of the proposed system. I.
Additional Implementation Issues
The purpose of this section is to identify any implementation
issues not already covered in the previous sections of the
business case. Identify and explain three issue areas and how
they will be handled in the implementation of the proposed
system. The issues identified could come from any aspect of the
system; the following questions may be considered, but issues do
not have to be limited to these areas:
•
•
•
•
What else should the organization consider?
What things should the project team keep in mind?
Are there any ethical or cultural considerations?
What impact will there be to the employees if processes
and/or systems are changed?
• What impact will there be on the workplace?
Approach to Developing this Section
Consider the system being proposed and the organization in the
case study, and identify three issues that have not previously
been discussed in the business case. Consider the questions
above, as needed, to assist in the analysis. For each of the
three:
• Identify the issue
• Explain why it is an issue
• Describe how it should be handled during the
implementation of the proposed system.
Building a Business Case – 10/02/2018
1
The SaaS Cloud Solutions RFMS
Jerry’s business needs software in order to complement the hardware’s operation; this includes
Operating system that would be used by the servers, workstations among the other PCs within
the business. The business would also need Firewalls and antivirus software that would be used
to secure the customer and the business data and information.
Eventually, Jerry would be required to acquire a custom business software that would be used by
the Jerry’s customer to place and order among other business operation. The SaaS system will
need to be designed for carpets store. The RFMS SaaS system is great because it is already set up
for Carpets store. There are three parts to RFMS. There is the Management System, Productivity
Tools and Measure.
The Management System offers operations features daily aspects of productivity, sales, and
installation, the overall interpretation of the company vision. It also offers Accounting Features
uniqueness of the flooring industry. It is unique because RFMS is engineered for carpet store
needs and address the specific accounting, inventory and sales functions that flooring operations
demand (RFMS Corporation).
The Productivity Tools offers a wide variety of tools that Jerry will take advantage of to help
grow his business. The first and the most important is the RFMS Mobile. Which is designed for
the sales professional on the go, it will create new quotes and keep users up to date with their
projects. Another Great tool offer under Productivity Tools is the RFMS Schedule Pro, This
makes manages all flooring installations a simple task, and employee will be able to and track
jobs and crews. The Bid Pro will estimate projects on the spot for salesmen, so they can give
estimates to customers on the spot. Another product under Productivity Tools is direct deposit.
This will allow Jerry to pay employee account electronically. RFMS has an inventory barcoding
software has a module that is integrated with inventory and works with a hand-held laser
tricorder that will track and speed up the time to do inventories (RFMS Corporation).
RFMS Measure is an estimation software that does the estimating process. Jerry can create
precise estimates in only five easy steps. The Measure Tool will approximation carpet, tile,
laminate and hardwood flooring for projects of all sizes. Then it will create a floor plan with the
software powerful drawing tools. Then it defines and assign all materials needed, then it will
create all the product information, including description, color, size and price. The RFMS then
will add Project Details like floor, stairs, borders and walls. Then it will give an Estimate, with
material cost and labor cost. Then Printthe layout and cut diagrams for installers and customers
(RFMS Corporation).
Trusty Carpets
Background: Jerry Montgomery has been selling carpets for 20 years from his
store, Trusty Carpets, which is located in a strip mall that, over the past few years,
has become a busy shopping center. The location is in what had been a quiet town
near a large city, but recent area growth has resulted in many new homes being built
and the town council has started to consider ordinances to create zones to protect
unique architecture, improve overall property condition, and protect the
environment. Their focus is on creating an up-scale community attracting “clean”
businesses to improve the quality of life and its tax base.
The current business model: Since he opened his Trusty Carpets store, Jerry has
advertised in the local paper and done all of his business in his showroom where he
has carpet samples on display. Jerry employs two sales people to serve customers
in the store. One is his daughter Ann who he would like to take over the business
when he retires. Since he has little storage space, Jerry’s inventory has been limited
to overstock, end pieces from installations, and samples. When a customer makes a
selection from the samples, the salesman checks the manufacturer’s information to
determine the availability of the selected carpet and the current price. Jerry’s
brother-in-law, Mike Baker, has a carpet installation business and has been subcontracting the installation of the carpets sold by Trusty Carpets. The sales staff
coordinates installation with the customer and with Mike.
Jerry employs an accountant (who has other customers and does his work at his own
office) to keep track of his finances, pay bills, send invoices, collect payment and do
payroll. Jerry’s finances are very straight-forward, and he uses the accountant only
because he does not like to do the paperwork.
Jerry’s company sells about 250,000 square feet of carpet a year (70% of it is midgrade carpet and padding) for sales of about $1.2 million. This results in a net profit
of about $100,000. His current costs are in line with industry averages but his profits
are below the averages. He attributes this to the fact that he keeps his prices low to
be more competitive and grow his business.
Technology support: The Trusty Carpets store has a basic information technology
(IT) infrastructure with an internet connection. There is a computer with a multipurpose printer (scanner/fax/printer) in Jerry’s office. It is connected to a router
supplied by the Internet Service Provider. The router also provides a wireless
network within the store, and the 2 salesmen have tablet computers that they use to
check carpet availability and price, and to enter and check orders. Order forms are
simple Google document forms that are stored in the Google cloud and are shared
among the employees and with the installer and the accountant. Jerry and his
salesmen each have a Gmail account. One of the salesmen, Ben (who has been with
Jerry 6 years), is studying IT at the community college. He set up the current
technology in the store just six months ago. Jerry expects Ben to learn about any
new technology that gets installed and help solve minor in-store IT problems.
Rev 6 8/20/2018
1
Recent changes: Jerry has been quite successful and has recently acquired Metro
Carpets, a store on the other side of town. Metro Carpets has a large showroom and
an adjoining 20,000 square foot warehouse. The showroom contains two room
displays, one a living room with their top line carpet and one a family room with midline carpet. The remaining display space is for samples and remnants, including a
small area for closeouts. The warehouse is about 50% utilized. It contains rolls of the
top line carpet in a wide range of popular colors for immediate installation. Although
it is a relatively large business, the previous owner was not well organized, had no
information technology at the store, and kept all of his customer records and carpet
inventory in hand-written ledgers. Jerry plans to retain the three sales staff and two
warehouse people at Metro, and he wants to continue to expand sales in his original
store. Metro generates about $3 million in annual sales at a 12% profit. Costs are in
line with industry averages. Carpet sold at Metro breaks down as follows: 10%
bottom grade, 50% mid-grade and 40% top-of-the-line.
In addition, Jerry and Mike (the installer) have decided to combine their businesses
into one carpet sales and installation business. They will do this after they have
reviewed the impact of an EPA initiative, the WARM Program, to improve the rate of
carpet recycling to lower greenhouse gas emissions. A description of the WARM
Program is posted with the Case Study under Course Resources. Jerry feels
recycling is important and wants to be able to make the appropriate business
accommodations. Mike runs his business out of his home since all of the work is done
in customers’ homes. He has two installation teams (2 people each) and installation
equipment is stored in the trucks. Mike expects to increase the number of installation
teams since Jerry acquired Metro Carpets. Mike’s wife Carol handles the
bookkeeping, and while all of their work is paper-based, they are well organized. He
earns about $1.50/square foot for his services.
The opportunities: With the expansion of his business, Jerry needs a way to be
able to manage the two separate locations and the installation operation as one
business. He is also looking at ways to increase his business through internet sales,
establishing relationships with new home builders, and in-home sales where he
believes that he could reach more customers if his salespeople could go to
customers’ homes, take measurements and obtain orders. Jerry’s daughter Ann is
studying interior decorating in college and he wants to reach out to the interior
decorating community to expand sales as well. Additionally, Jerry wants to be
environmentally responsible. To do this he will need to allocate warehouse space to
accommodate recyclable carpet. The installers would bring the used carpet to the
warehouse, and the carpet would then be picked up by a recycler monthly at no cost.
How your team will help: Jerry’s primary business objective is to continue to
increase his profit margins, and he believes appropriate technology can help with
managing his expanding business. He has hired your team to evaluate his needs
and recommend which technologies he should acquire and to develop the Business
Case for those you recommend. He will use the Business Case to decide whether he
should invest in the technology solution your team is proposing. Through the
Business Case, your team must convince Jerry that you have a well thought-out plan
that meets his objectives and has the potential of increasing sales and profitability;
your objective is to get Jerry to hire your team to develop and implement the
solution you are proposing.
The assignment: Your team is to develop and explain a proposed technology
solution for Jerry’s business. You will come up with some specific business
Rev 6 8/20/2018
2
objectives that could be supported by technology solutions, and then identify some
IT solutions that could benefit Jerry’s carpet business. As a team, you will decide
which technology or combination of technologies would benefit his business the most
and should be implemented first. Your team will develop a Business Case to explain
the solution and how it would be implemented.
The Business Case must be well written and be able to be understood by Jerry, with
his limited technical understanding. It is to be written as a proposal to Jerry that
explains and defends the solution your team is putting forward.
Your team will develop the Business Case, section by section, as we proceed through
the class. The Business Case will be done as a series of documents prepared by your
team that together form the full Business Case. The specifics for each section are in
the weekly group project assignments, beginning with the Week 1 Group
Assignment. The complete business case assignment is in the “Building the Business
Case” document posted in the classroom.
Rev 6 8/20/2018
3

Purchase answer to see full
attachment