Writing negative messages

Description

Message Strategies: Refusing Claims and Requests for Adjustment [LO-5] Your companymarkets a line of rugged smartphone cases designed to protect the sensitive devices from drops,spills, and other common accidents. Your guarantee states that you will reimburse customers forthe cost of a new phone if the case fails to protect it from any of the following: (a) a drop of nomore than 6 feet onto any surface; (b) spills of any beverage or common household chemical; (c)being crushed by any object weighing up to 100 pounds; or (d) being chewed on by dogs, cats,or other common household pets.Jack Simmons, a rancher from Wyoming, emailed your customer support staff requesting areimbursement after he dropped his iPhone in his hog barn and a 900-pound boar crushed it in a   Strategies: Refusing Claims and Requests for Adjustment [LO-5] Your company markets a line of rugged smartphone cases designed to protect the sensitive devices from drops, spills, and other common accidents. Your guarantee states that you will reimburse customers for the cost of a new phone if the case fails to protect it from any of the following: (a) a drop of no more than 6 feet onto any surface; (b) spills of any beverage or common household chemical; (c) being crushed by any object weighing up to 100 pounds; or (d) being chewed on by dogs, cats, or other common household pets. Jack Simmons, a rancher from Wyoming, emailed your customer support staff requesting a reimbursement after he dropped his iPhone in his hog barn and a 900-pound boar crus

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