UCASE Uber Ride Version: 4.2 Software Requirements Specification Date: 10/06/2021 MInc-001 Software Requirements Specification For

UCASE Uber Ride

Version: 4.2

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Software Requirements Specification

Date: 10/06/2021

MInc-001

Software Requirements Specification
For Uber Ride
Version 4.2
Mahamadou Mahi Diallo
UMGC
SWEN645 9041

Date Version Description Author
08/31/2021 4.0 overview description Mahi Diallo
09/01/2021 4.1 Use case model survey Mahi Diallo
09/02/2021 4.2 Application users modelling. Mahi Diallo
09/03/2021 4.3 Definition of specific requirements Mahi Diallo
09/04/2021 4.4 Case reports Mahi Diallo
09/05/2021 4.5 Supplementary requirements Mahi Diallo
09/06/2021 4.6 Supporting information added Mahi Diallo
09/07/2021 4.7 Appendix added Mahi Diallo
09/08/2021 4.8 Final edits Mahi Diallo

Contents

1 Introduction 3
1.1 Purpose 3
1.2 Definitions, Acronyms and Abbreviations 3
1.3Scope 4
1.4References 5
1.5. Overview 5
2. Overall Description 6
2.1 Use-Case Model Survey 9
2.1.1 Application Users’ Roles 11
2.1.2 Assumptions and Dependencies 13
2.2 Specific requirements 14
2.2.1 Use-case reports 14
Supplementary Requirements 32
Supporting Information 32
Appendix 34

1 Introduction

Mahi Inc specializes in the review and analysis of various applications and their features and also quality software in general. Mahi Inc also keeps track of the trends in various applications by having records of their features. This document is the Software Requirement Specification for Uber Ride System. It outlines most of the features of the application.

1.1 Purpose

The purpose of this document is giving an overview of Uber application requirements, its use cases and describing various techniques used in the designing these use cases. In addition, this document outlines the requirements of the application in the form of textural use cases.
The system will implement several Use Cases which includes the following:
· Requests a ride.
· Make payment.
· Enters details
· Accept customer rider request.
· Confirms payment.
· Pick and drop passengers.
· View passenger list

1.2 Definitions, Acronyms and Abbreviations

· App – application
· Application – this refers to a computer program that is designed to accomplish a specific task in the computer system.
· Driver – a person who accepts ride requests from users, picks and takes them to their destinations.
· Feature – an important component of the application that help users find what they are looking for.
· GPS – Global Positioning System
· PCs – Personal Computers
· PDAs – Personal Digital Assistants
· Rider – a user who takes rides using Uber app
· SRS – Software Requirements Specification

1.3Scope

The purpose of the Uber application is to make it easy for customers to get to their destinations by providing them with information on locations, such as those in Texas or even Silicon Valley, easy ways of requesting for a ride, estimated time of arrival, driver-partner information such as type of the vehicle, first name and license plate number. In addition, the application also calculates the fare automatically for customers when they arrive at their destinations.
There are various features of the applications that will be discussed, and these features include.
· Real-time tracking of driver
· Allowing others to follow ride in real-time.
· Keeping trip history
· In-app call or chat option
· Saves destinations.
· Preferred driver
· Multiple options of payment
· Booking a ride for now or later
· Adding multiple points of drop-off
· Reviewing and rating of drivers

1.4References

Alley, J. K. (2016). The impact of Uber Technologies on the New York city transportation industry.

Grabher, G., & van Tuijl, E. (2020). Uber-production: From global networks to digital platforms. Environment and Planning A: Economy and Space, 52(5), 1005-1016.
learn.umgc.edu. (n.d.).
https://learn.umgc.edu/d2l/le/content/583657/viewContent/21631183/View.
Mäntymäki, M., Baiyere, A., & Islam, A. N. (2019). Digital platforms and the changing nature of physical work: Insights from ride-hailing. International Journal of Information Management, 49, 452-460.

1.5. Overview

This subsection illustrates the software requirements specification of the Uber application, its features and how the SRS is organized. The requirements specification for this application is described further in the use cases.
The features of this application are also described, roles and responsibilities of the users are explained. The use case model will also be designed to give more information on the processes that take place in the Uber application. The following Software Requirements Specification is divided into two major sections: Overall Description and Specific Requirements.

2. Overall Description

Uber is a technology platform whereby the applications on our smartphones connect riders and driver-partners. Users is the cities where Uber is operating are able to use Uber rider application to request for a ride. In most of parts where Uber operates, users are allowed to pay their fare in cash, but they must select this option before requesting for a ride. The information about the rider is also provided in the app.
In addition, the Uber application has the following features.
i. Book a ride for now or later.

This feature in the Uber application enables users to book the ride. With the book now or later feature, driver-partners can easily get rides and travel easily from one place to another. The book later feature enables users to easily book rides for a trip in future. This feature is very important for users who are about to leave their homes, office or even going for a doctor’s appointment and they want to get there in time.
ii. Multiple options of payment

Not every customer is comfortable paying via card or cash for their ride. Some of the users do not carry cash while a few of them do not want to share their card details in the application. Therefore, including multiple options of payments in the application has made it easy for the riders whereby they are able to select from various options that are available in the app.
iii. Real-time tracking of driver

This feature is included in the application to boost the satisfaction level of the users and make sure they are not frustrated when they are in the unknown regarding the driver. This is achieved with the help of GPS integration. This feature helps in tracking the location of drivers and which way they are traveling.

iv. Preferred driver

Regular Uber riders who take rides for their homes and offices come across several drivers and after some time they start having preferences of drivers based on the experience with them. The application allows these users to have a choice of their preferred drivers, and this gives Uber an added advantage.
v. Allow others to follow ride in real-time.

Since safety comes first to everyone, it feels safe when riders are able to share their details of the ride with some else who is mostly close to them. This feature allows someone else to keep an eye on the route that is taken by the driver and also letting persons know if they have reached their respective destinations safely or not.
This feature is also very useful if the rider is new to a particular city and are not aware of the route that is being used by the driver. Therefore, sharing these details helps one to get an idea of whether the route taken is right or wrong and gives a chance for the person they’re sharing with to give insights into the route taken by the Uber driver.
vi. In-app call or call option

This feature is very important when the user wants to connect with driver mostly to ask them for direction and inquire on their whereabouts. In some other cases, users would want to chat directly with the support team for help. In addition, this feature also helps drivers to avoid the trouble of rider’s address when they can just call or chat with riders and get the details and also get directions.

vii. Driver rating and review

The reviews and ratings of the drivers provide more point of information about them, their behavior, and the kind of experience they offer to the riders. The riders who have had a trip with the driver in the past share their feedback and this helps one to know what they expect. The ratings are reviews are excellent ways of improving the business of Uber.
viii. Add multiple drop-off points.
ix. Saving of destinations
x. Keeping of trip history

2.1 Use-Case Model Survey
Users of the application should be able to retrieve information of their trip at any time and given an option to share this with their close relatives and friends.
The following figure is the use case diagram for Uber.

Figure 1: Driver & Rider Summary Use Case Diagram

There are 7 Use Cases that make up the requirements of the Uber application and other details are shown in the table below:

Use Case

Description

1. Request a ride.

Displays various functions to enable the rider to select the type of ride they need, location and request for the ride.

2. View passenger list.

Displays a list of the available riders who have requested for a ride.

3. Pick and drop passengers.

Displays information on the locations to pick up and drop riders.

4. Confirms payment.

Enables driver to confirm that the payment for the ride has been made by the customer.

5. Accept customer request.

Notifies drivers of the requests made by the rider and gives them an option to accept the request.

6. Make payment.

Displays various modes of payment a rider can choose from and enables them to make the payment.

7. Enter details

Gives users an interface to input their detail

2.1.1 Application Users’ Roles

This specifies and describes the roles, the associated responsibilities and all the use cases primarily driven by the users.

Driver

Driver is the role played by the persons specifically registered by Uber to accept ride requests from customers and take them to their destinations.

Responsibilities

The following are the responsibilities of a rider.
· Accepting ride request from the customers and promptly attending to them.
· Viewing the list of all the available passengers.
· Picking up and dropping of passengers.
· Confirming receipt of payment.

Required capabilities.

The rider requires the following skills to effectively interact with the Uber app.
· Basic skills required in using a smartphone.
· Ability to use Google Maps.
· Good interpersonal skills.
· Able to locate simple functionalities on smartphone such as GPS and others.

i. Rider

Definition

A rider is the role played by the customers of the Uber app who request for rides using the application.

Responsibilities

The following are the responsibilities of a rider.
· Entering their pick-up location.
· Entering their destination.
· Registering and entering their details into the system.
· Choosing the type of ride, they need.
· Requesting for a ride

Required capabilities.

The rider requires the following skills to effectively interact with the Uber app;
· Basic skills required in using a smartphone.
· Ability to use Google Maps.
· Able to locate simple functionalities on smartphone such as GPS and others.

2.1.2 Assumptions and Dependencies

External hardware

· Client hardware

· Employee workstations: these are the personal computers used by the workers to carry their daily tasks.
· User client: refers to all the devices used in communication, such as PCs, PDAs and smartphones.
· Client hardware

· Local Area Network: this is the internal local area network that is used for communication among Ubers employees.
· Internet: the global network applied in communication among users of the app, employees, drivers, and the Uber platform.

Other assumptions

i. It is assumed that all the riders are requesting for the ride while at the cities where Uber operates.
ii. Another assumption is that the riders will pay the fare through option they chose before placing a ride.
iii. It is also assumed that drivers are all-over the city so no customer will miss their ride.

2.2 Specific requirements
This section outlines the requirements for the Uber application captured in the use cases and any applicable supplementary specifications.

2.2.1 Use-case reports
This subsection describes the functional and non-requirements of the application.

Use Case 1: Request a Ride

Summary: The Request Ride option helps a rider to place a ride on the application.

Preconditions: Pick up and drop off locations are selected.
The type of ride is selected.

Triggers: The rider select the Confirm Ride option after select pick up and drop points.

Basic course of events (Scenario)

Actor

System

Screen

1. The rider selects Enter pickup point.

2. The system displays a window to input the pickup location and destination.

3. The rider selects and confirms the ride type.

4. The system displays the Confirm Pickup option for the user.

Alternative paths:
· The requested ride is canceled.

Actor

System

Screen

1. Rider selects Cancel

2. The system displays the Cancel Request.

3. Rider clicks the Cancel Request option.

4. The system notifies the driver that the ride has been cancelled.

Post conditions:

· A ride has been requested.
· Successful cancellation of a ride.
· Exceptional cases:
· No ride available in the area.
· Rider changes their route or cancels ride.
· Use Case 2: Accepts customer ride request

· Summary: The Accept Ride Request option helps a driver to view the available rides and either accepts or doesn’t.
· Preconditions: A rider must request for a ride.
· Triggers: The rider asks for a ride.
· Basic course of events

Actor

System

Screen

1. The system notifies driver of the available rides.

2. User selects the accept ride option.

Post conditions

· The driver accepts the ride request.
· Exceptional cases

· Driver time out
· Insufficient account balance

Use Case 3: View Passenger List

Summary: The system displays a number of the available passengers that drivers should choose from or rather accept the rides.

Preconditions: A ride has been requested by a customer.
The type of ride is also selected.

Triggers: The driver selects the view available rides option.

Basic course of events (Scenario):

Actor

System

Screen

1. The user selects the view passenger list option.

2. The system displays the list of available rides.

Alternative paths:

· The requested ride is canceled.

Actor

System

Screen

1. The system removes that ride from the list

Post conditions:

· A ride has been requested.

Exceptional cases:

· No ride available in the area.
· Rider changes their route.
· Rider Cancels ride.

Use Case 4: Confirm payment

Summary: The Confirm Payment option helps the driver to verify that payment has been made by the rider and it is of the right amount.

Preconditions: The rider has been picked up and dropped off at their destinations.
Payment has been made by the rider.

Triggers: The rider clicks the make payment option.

Basic course of events (Scenario)

Actor

System

Screen

1. The rider makes payment.

2. The system displays the amount paid.

3. The driver confirms payment.

Post conditions:

· Payment has been made
· The right amount of fare has been paid

Exceptional case:

· No payment method available

Use Case 5: Make payment

Summary: The Make Payment option enables a rider to choose the mode of payment they want to use in making payment and paying for their fare.

Preconditions: Pick up and drop off locations are selected
The ride is confirmed
The type of ride is selected

Triggers: The rider select the Make Payment option after confirming the ride.

Basic course of events (Scenario)

Actor

System

Screen

1. The system displays the mode of payment.

2. User selects a mode of payment and makes the payment for the fare.

Alternative paths:
· The preferred mode of payment is not displaying

Actor

System

Screen

1. The system displays the other available payment methods.

2. Rider selects the method of payment they want and finish the payment process.

3. System processes the charge

4. Displays a receipt for change

5. Displays a receipt for user

Post conditions:

· A rider selects their preferred payment method
· The ride is also confirmed

Exceptional case:

· No payment method displayed by the system

Use Case 6: Pick up and drop off passengers

Summary: The system displays options for the users to notify users of their pickup and drop off ETA

Preconditions: Pick up and drop off locations are selected.
The type of ride is selected.
The ride has been confirmed

Triggers: The rider select the Confirm Pickup and Destination option

Basic course of events (Scenario)

Actor

System

Screen

1. The rider enters the pickup and destination.

2. The system displays the available locations for pickup and destination.

Alternative paths:

· The rider changes the pickup location and destination

Actor

System

Screen

1. Rider selects an alternative pickup and destination.

Post conditions:

· System accepts the entered locations
· The rider confirms that the locations entered are correct

Exceptional case:

· No pickup and destinations

Use Case 7: Enter details

Summary: This option enables users to update their personal information in the system

Preconditions: User selected the create profile option

Triggers: The rider select the Create Profile option

Basic course of events (Scenario)

Actor

System

Screen

1. The rider selects create profile option.

2. The system displays a confirm account setup window.

3. The rider selects and confirms the ride type.

4. The system displays the Confirm Pickup option for the user.

Post conditions:

· A user profile has been set up

Supplementary Requirements

The application has other more requirements and even more use cases. Riders are also able to cancel ride requests before they are picked, and this might be due to several reasons such as to attend to a personal emergency.
The applications are only supported on smartphones, and this means that both the driver and rider must have one. The phone should also support GPS to make it easy for the rider and driver to locate each other.

Supporting Information

The following is an image for Uber application and other related information.

Appendix
The Uber application can be downloaded from the Google Play store.
Guidelines on how to install and use the application can be found on their official website, that is, www.uber.com.
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