sam yu wants to measure customer satisfaction within his region 544738
Performance Measures
E 4. Sam Yu wants to measure customer satisfaction within his region. Link an appropriate performance measure with each balanced scorecard perspective.
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|
Customer Satisfaction |
Possible Performance Measures |
|
1. Financial (investors) |
a. Number of staff promotions |
|
2. Learning and growth |
b. Number of repeat customers |
|
(employees) |
c. Number of process improvements |
|
3. Internal business processes |
d. Percentage sales increase over last |
|
4. Customers |
period |
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