PROJ 330 UCLA Week 3 Fresh Brewed Coffee and Confectionary Report Use the Team Management Plan template and complete the Conflict Management Strategies and

PROJ 330 UCLA Week 3 Fresh Brewed Coffee and Confectionary Report Use the Team Management Plan template and complete the Conflict Management Strategies and Team Decision Making sections. Be sure to update the Table of Contents and References sections GROUP-E
Fresh Brewed! Coffee and Confectionary
PROJ330
5/6/2020
Project Overview
Fresh Brewed! The coffee and confectionery shop will draw customers who want to experience a
high-quality blend of coffee from all over the world and confectionery made by local artists.
Fresh Brewed will import and partner with some of the leading coffee bean growing companies
in the world. In doing this we hope to provide our customers with the best in coffee. Rental space
will be approximately 1000 sq. ft – big enough to host coffee equipment and customers. We will
hire an architecture and engineering firm (A&E) to design and a general contractor (GC) to
renovate the space. An interior design company will work closely with the project team to help
design the layout of the shop. Space will have 50 comfortable seats available. Our target
audiences will be coffee lovers looking to experience new flavors. The shop will provide
customers with free Wi-Fi, books, and live entertainment. It will also serve as a community
space.
Fresh Brewed will work with local bakers and vendors to provide the customer the highest
quality and freshest pastries. This will benefit the local community as well as provide the
business with a profitable marketing strategy and collaborative opportunities. The project team is
expected to start the first steps in securing funding and establishing the team on or around May
15, 2020 and an expected completion/grand opening date of January 4, 2021.
The project objectives include:
●
Sales of $70,000+ the first fiscal year, $90,000 in the second year and $200,000 in
the third fiscal year.
●
Acquiring a location for the shop in a high-traffic area
ole
ject Manager
●
Fresh Brewed should be an active community member by providing investments
through the participation of community activities. This participation will entail making a
financial contribution to youth and local charity organizations.
●
Obtaining proper funds and permitting needed to renovate the newly acquired space
●
Design, creation, and hosting of shop’s website
●
Create a plan to control and monitor the success of the shop
Team Positions
Responsibility
Required Skill Set
Skill level Hours
Controller
Pay
Required
Oversee management team
Understanding of all Very High
project aspects
Set forth guidelines
Negotiation
Ensure quality consistency
Project planning
Develop project plan, scope,
requirements, etc.
Contact point for managers
Communication
As needed
Program ManagerSalary – 120K
(60K spent on
this project)
nstruction Team Lead
Coordinate contractor tasks
duct Team Lead
High
As Needed Project Manager Salary 90K
(45K to this
project)
Order product consistent with Communication
High
contract/project need
Negotiation
Main point of contact with
Organizational skills
suppliers
As Needed Project Manager Salary 90K
(45K to this
project)
Develop safety protocols
Follow contractor workload
Negotiation
Understanding of
building code &
requirements
Owner of construction contractsContractor’s license
Ensure Quality
Oversee Install laborers
Motivational
Owner of installation contracts Use of Spreadsheets
Ensure quality
Presentation Skills
Team Lead
imator
Oversee IT Personnel
Communication
High
Ordering electronics
Negotiation
Ordering Hardware
Software Development
Determining software
Training
Owner of IT contracts
Product engineering
120 hours
Project Manager $50 per hour
Salary
Project Manager 50K
Developing infrastructure for
communication
Estimate project tasks
Multifaceted project Very High
understanding
Work with accounting manager
Finance background
Communicate budget to internal
stakeholders
Accounting
Use of MS Excel, and
PowerPoint
Budgeting
Project budget
chitect
gineer
nstruction Labor
ce
Complete blueprints
Communication
Very High
Salary
Construction Team
$60K
Lead
100 Hours
Construction Team
$60 per hour
Lead
Coordinate with city building Building license
inspectors
Architecture
Ensure all trades working with
Ability to create and
blueprint requirements
read blueprints
Communicate progress
Presentation skills
Ensure blueprints are being
completed
Communication
Very High
Understanding of all
project requirements for
Coordinate with Architect uponboth building and
task initiation and completion installation
Close communication
with city
Follow scope
Skilled with hands
Medium
Work directly with architect
Able to lift heavy object
Provide manual labor to
Read small sections of
construct all areas of coffee shop
blueprints
Fast paced learning
1600 hours Architect
(crew of 10)
$14 per hour
duct Install Labor Follow scope
ce
Work directly with Product
Team Lead
sc. Labor
Follow instructions
Medium
800 hours Product Team
(Crew of 8) Lead
$15 per hour
Good with hands
Heavy lifting
Manual labor to product
installation
Ability to read and
follow blueprints
Own set of tools
Assist with all areas of project, Fast paced learner
Medium
including installation
Excellent with hands
construction IT, software
Assist as needed
Understanding of
software, engineering,
installation, construction
Attentive to details
Strong focus
40 hours
Project manager $20 per hour
re Manager
arista
Conducting interviews
Strong focus
Hire new employees
Minimum 3 years of
experience
Very high
40 Hours
Team Member
$20 per hour
40 hours
Team player
$15 per hour
Assist new employees with
training and customer service Leadership traits
aspects
Preparing the customer’s ordersCustomer service skillsHigh
Refilling the milk/sugar
containers
Cleaning the counter area
Ringing up sales
Time efficiency
s
Cashier
Bagging items
Time management
High
40 hours
Team player
$15 per hour
Product knowledge
Customer service skills
Acquisition of Team Members
During the process of acquiring team members the following factors will be considered:
1. Enterprise Environmental Factors – Teammates are available from internal and
external sources. When selecting team members, it is important to evaluated:
–
Availability – Who is available and when are they available?
–
Ability – What competencies do people possess?
–
Experience – Have the people done similar or related work? Has the work
been of high quality?
–
Interests – Are the individuals interested in working on this project?
–
Costs – How much will each team member be paid? Especially if they are
contracted from another organization.
2. Organizational Process Assets – Reviewing the documented policies, procedures, and
guidelines governing staff assignments are encompassed in considering the
organizational process assets.
3. Roles and Responsibilities – The roles and responsibilities document should be
reviewed to ascertain team member’s roles, responsibilities, skills, levels of authority,
and competencies.
4. Project Organization Charts – A project organization chart is reviewed to provide an
overview of how many individuals are needed for the project.
5. Staffing Management Plan – The Staffing Management Plan, along with the project
schedule, should be reviewed to ascertain when team members will be needed and to gain
understanding of the processes to acquire and release staff.
(Nielsen, 2006)
We intend to apply these 5 factors in our acquisition process. The success of our coffee depends
on the collaboration and communication between our project manager and project team. Making
sure we put in the due diligence to hire the correct people for each role is top priority. Below
lists what will be required of each position we will be hiring during this project.
Project Manager
●
Develop a project plan
●
Manage deliverables according to the plan
●
Recruit project staff
●
Lead and manage the project team
●
Determine the methodology used on the project
●
Establish a project schedule and determine each phase
●
Assign tasks to project team members
●
Provide regular updates to upper management
Project team member
●
Contributing to overall project objectives
●
Completing individual deliverables
●
Providing expertise
●
Working with users to establish and meet business needs
●
Documenting the process
Project sponsor
●
Make key business decisions for the project
●
Approve the project budget
●
Ensure availability of resources
●
Communicate the project’s goals throughout the organization
Executive sponsor
●
Carry ultimate responsibility for the project
●
Approve all changes to the project scope
●
Provide additional funds for scope changes
●
Approve project deliverables
Business analyst
●
Assist in defining the project
●
Gather requirements from business units or users
●
Document technical and business requirements
●
Verify that project deliverables meet the requirements
Training Needs
Training for Fresh Brewed! will be performed during the final month of construction. We will provide
the proper training required for our baristas and supervisors. The barista training will be online based and
provide each of our baristas with a printed certification. They will also learn food prep and all menu
items as well as performing dry runs as we become closer to opening allowing them to practice dealing
with customers and completing orders under a controlled environment. All supervisors will be trained in
all aspects of their position. They must not only be efficient at managing people but also in the operation
of all equipment used at Fresh Brewed! We expect to have an efficient knowledgeable staff by the time
we open Fresh Brewed!
Baristas training:
●
How to use and manage Point of Sale (POS) system
●
Customer Service/Relations training
●
Barista training courses
●
Menu training sessions
●
OSHA Restaurant Safety training (Crain & Terran, 2011)
●
Inventory management training
●
Time & Attendance system training
●
Customer service/Relations training
●
Inventory management
●
Time & Attendance system training
●
OSHA Restaurant Safety training (Crain & Terran, 2011)
●
How to use and manage Point of Sale (POS) system
Cashier training:
Supervisor/Manager staff training:
●
How to use and manage Point of Sale (POS) system
●
Customer Service/Relations training
●
Supervisor/Manager training
●
Barista training courses
●
Menu training sessions
●
OSHA Restaurant Safety training (Crain & Terran, 2011)
●
Payroll and scheduling training
●
Time & Attendance system training
●
Inventory management training
Leadership Theories and Models [Submit in Week 3]
The leadership style that will be applied is the Fresh Brewed project will be a democratic leadership
style. The style will ensure that every team member fully participates in the team and expresses
their ideas openly. Every member of the team will be allowed to define and measure the team’s
objectives and goals. Consequently, the project team leader will allow the team members to own
the goal, decision, and plan of the project. It will be a question of what everyone thinks about the
project. Then all the individual ideas will be considered for the better of the overall project. The
project will apply two leadership models, which are situational leadership and shared leadership.
Both leadership models will be used interactively to help the project manager get maximum
cooperation from the team members (Pretorius et al., 2018).
Situational leadership will help the project team manager focus on the employees’ current skills
in carrying out the tasks at hand. It will ensure that the project manager understands the capacity
and capabilities of the project team members. This leadership model is significant. After all, it will
help the team to meet the deadlines of the project because it helps the team leader to relate to its
team members. The model will also allow the project manager to come up with plans and initiatives
to improve the team members. This practice will help Fresh Brewed business to evolve as it
improves its employee skill level for the better of its future. The shared leadership model allows
the project responsibility to be vested among the group members rather than being left on the hands
of one individual. The model is flexible and can adapt easily to any changes that might occur in
the project structure. The fact that the implementation of the project decision is not left in the hands
of one person. The project team becomes more cooperative and collaborative throughout the entire
project lifecycle (Pretorius et al., 2018). This not only motivates the employees but also makes
them productive.
Fresh Brewed project will focus on productivity and that will be achieved by having competition
between employees and the winner will receive a prize each month, this is a strategy that is used
to bring out their full potential and feel challenged and motivated at all times. The promotions will
come from within if qualified and the project manager’s plan is to expand in the future so the main
project team will be the leader who teaches our method to all future branches.
“A leader is someone who demonstrates what’s possible” Mark Yarnell, 2016. What is possible
in this situation is to use all our leadership traits to achieve the best possible outcome and that is
to be one very successful team that best communicates to find solutions, to all learn best customer
service methods and become friendly with our customers, so we can win their business and expand
from there, we are all one big brain that think out loud and becomes the smartest among our
competitors. And that is how we will eventually rise up to be the best in the market.
Motivational Techniques [Submit in Week 3]
Several motivation techniques will be used to motivate team members. The first one is setting
goals that are realistic four the team members to meet. If a clear goal is not set for the project
team to follow, there might be a lot of unnecessary work that the team will be performing. Next,
it is important to be direct about the due dates and workloads after the goals are set. Every task
should be finished at a defined time. Next, it is important to conduct regular reviews to ensure
that the team members achieve results in the set time frame. According to Peterson (2020),
reviews and discussion about the projects’ current state make the team members feel like part of
the project. Next, it is good to praise success, no matter how small, rather than waiting until the
completion of the project. The team members will be rewarded in between several successes of
the project. As a project manager, it will be crucial to walk the walk. This will allow them to feel
that the project manager also is contributing to the project rather than just issuing the instruction.
Finally, it will be vital to give incentives to team members and foster the relationship among
them all.
Team Performance Measures [Submit in Week 3]
Tracking the individual and team performance of a project team is important. Feedback from
both team and individual performance is key to the improvement of project management over
time. This will be conducted through observing the team members perform their week. Fresh
Brewed business is aiming to attract as many customers as possible. Therefore, watching the
employees interact with the customers provide a good indication of an employee-customer
relationship in the business. The other method to measure performance is to ask the individual
team members and the overall team to take account of their actions in the projects and how they
are working to improve the current situation. Regular review of the project team performance
regularly is critical to achieving collective objectives (Okoronkwo, 2017). Along the way, the
project team will review the performance of the employees to ensure their actions are aligned
with the goals and objectives of the project.
Measuring the success of the Fresh Brewed team will revolve around SMART (specific,
measurable, attainable, relevant, and timely) goals “so that the success of the development efforts
can be measured, tracked, and controlled” (Singh, 2015). The PMBOK Guide advises the use of
attitudinal surveys which will be administered to all coffee shop staff as well as tracking the
completion of training sessions and courses (Project Management Institute, 2017). If any coffee
shop staff member is below an 80% completion percentage with all their assigned training, there
will be a course correction plan put in place and they will be assigned a mentor. This aligns with
Singh’s performance measurement criteria in the case that the performance is not in line with the
baseline and corrective action needs to be implemented (2015). The shop staff will also undergo
regular ability tests to ensure the required skills of the position are being met and to improve
their ability to perform the assignments effectively prior to opening day. Measurements at
multiple checkpoints in the project lifecycle to compare the measured performance against the
target performance will be used to validate project performance and training improvements. All
these team performance measures will allow for performance feedback to ensure the project
human resources plan to identify, acquire, and train resources was successful.
The performance of the project team will also revolve around SMART goals. The project
manager will set specific milestones for all hired crew to meet. Daily meetings will be held
between team leads and the laborers. This will help to make sure the project stays on course and
the daily or weekly achievements are known by all. The project manager, architect, engineer and
any required team leads will attend weekly meetings. During these meetings, the current status
of the project will be discussed. Determining what achievements have been met and where any
shortcomings might be. During contract negotiations certain timeline bonuses may be discussed
to help motivate the project team to hitting all milestones.
Conflict Management Strategies [Submit in Week 4]
Describe the various strategies that can be used to handle conflicts in project teams.
Team Decision Making [Submit in Week 4]
Discuss the methods you will use to make decisions by the project team.
REFERENCES
Crain, Tiffany, Terran, Suzanne. (2011). A Menu for Protecting the Health and Safety of
Restaurant Workers. Retrieved from https://www.osha.gov/sites/default/files/201812/fy10_sh-20864-10_rest_worker_manual.pdf
Nielsen, E. (2006, December 21). Acquiring a Project Team Process by Anticlue.
Retrieved from http://www.anticlue.net/archives/project-management/acquiring-apro.htm
Okoronkwo, I. (2017). Team performance and project success. Retrieved from:
https://digitalcommons.harrisburgu.edu/pmgt_dandt/20/
Peterson, T. M. (2020). Motivation: How to increase project team performance.
Retrieved from https://www.pmi.org/learning/library/motivation-increase-project-teamperformance-2367
Pretorius, S., Steyn, H., & Bond-Barnard, T. J. (2018). Leadership styles in projects:
current trends and future opportunities. South African Journal of Industrial Engineering,
29(3), 161-172.
Project Management Institute. (2017). A guide to the project management body of
knowledge (pmbok® guide), sixth edition. [Skillsoft version] Available from
https://devry.skillport.com/skillportfe/main.action?assetid=132589
Singh, Harjit. (2015). Mastering Project Human Resource Management: Effectively
Organize and Communicate with All Project Stakeholders. [VitalSource Bookshelf].
Retrieved from https://bookshelf.vitalsource.com/#/books/9780133838077/

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