ops571final exam 500590

1.Which of the following is considered a major process flow structure?

• Lead Time
• Fabrication
• Lean Manufacturing
• Project

2.ISO audits result in certifications that are done by first, second, or third parties. Which of the following result in the best certification of a firm?

• Certification is sought by any firm assuming they pay annual dues.
• 2nd Party where a customer audits its supplier
• 3rd Party where a qualified national or international standards/certifying agency serves as an auditor
• 1st Party where a firm audits itself against ISO standards

3.Which of the following is ISO 14000 primarily concerned with?

• Quality management
• Time management
• Continuous improvement management
• Environmental management

4. Which is the one correct value stream principle?

• Look for efficiencies in the factory, office, physical, procedural, and technical operations.
• Eliminate waste that stops, slows down, or diverts the value stream.
• Concentrate on speeding up value-adding operations rather than removing waste.
• Keep the value stream moving at minimum velocity.

5. What is the starting point in developing a capacity plan for a health care operation?

• Determining the effective capacity over time
• Estimating design capacity
• Forecasting patient demand for a reasonable length of time
• Discovery of the bottleneck operation