Moore College Importance of Emotional Intelligence in The Workplace Discussion It is time for our fourth discussion in this course. This discussion is abou

Moore College Importance of Emotional Intelligence in The Workplace Discussion It is time for our fourth discussion in this course. This discussion is about the importance of emotional intelligence in the workplace (see page 76 in textbook).

Instructions

Communicating for success is vital for success in the workplace. This discussion is about emotional intelligence and the positive effects at work.
As you studied the chapter on emotions, it is important to manage emotions according to role expectations and social norms (page 265 in textbook). The goal is to create positive emotions (see page 255 in textbook) that create positive feelings when interacting with co-workers and customers alike.

For this week’s discussion please address the following questions:
What would be your part in contributing to a positive work environment with your co-workers? If you do not have work experience, discuss positive emotions you experienced that you might have had participating on a sports team or in a volunteer capacity such as a fundraising event.

What nonverbal messages (body language, tone of voice, eye contact, smiling) can you send that would create an enriching emotional environment. Ultimately, what strategies would you use to create your “dream job?”
Remember, arguably we all might have had in some way or another unsatisfactory experiences in the workplace but the focus in this discussion is on creating and maintaining a positive and polite work environment.

Please contribute your primary post of approximately 250-350 words to our discussion and I will send two post to make two Responses of approximately 100-130 words each

book : https://drive.google.com/file/d/1gXNuTHcgER-UX0Alb… Characteristics of Emotions
Here is a review video of first chapter that you can view. See a Video Summary of Ch.8
Emotions (Links to an external site.) from the textbook to get started. Please follow
along with the Ch.8 Emotions lecture PowerPoint slide.
According to Daniel Goleman, emotional intelligence being able to understand and be
sensitive to the own and other’s feelings in relationships. Watch the following video that
discusses key aspects of emotional intelligence.
What are Emotions?
The phenomenon called an “emotion” has several components. Physiological changes.
Bodily changes such as an increased heart rate, a rise in blood pressure, and feeling
“warm all over” can occur when a person has strong emotions.
Nonverbal behavior includes blushing, perspiring, and cues such as posture, gestures,
or different vocal tone and rate.
Cognitive interpretations affect emotions, as the mind plays an important role in
determining how we feel. Reappraisal is the rethinking of the meaning of events to alter
their emotional impact.
Verbal expressions such as anger, joy, fear, sadness, and disgust are common and
typical emotions. We use specific emotion words to represent varying degrees of
intensity.
Influences on Emotional Expression
We are all born with the ability to reveal emotions, but over time one develops
differences in emotional expression. There is a clear relationship between personality
and the way people experience and communicate emotions. Personality can be a
powerful force, but doesn’t have to govern communication satisfaction. Shy people can,
for example, communicate comfortably and effectively online.
The influence of Culture
People around the world experience the same emotions, although the same events can
generate quite different feelings in different cultures. The individualism-collectivism
spectrum influences emotional expression. Individualists are quite frank about
expressing negative emotions toward outsiders, whereas collectivists are more likely to
hide emotions such as disliking.
Watch Paul Ekman, author of “Emotions Revealed” discuss the universal meaning of
basic emotions.
Gender roles often shape the ways in which men and women experience and express
their emotions. There’s some truth to the cultural stereotype of the inexpressive male
and more demonstrative female. Men and women experience same emotions, but
there are differences in the ways they read and express them.
Social conventions and roles affect the expression of direct emotions. Emotional labor
describes managing and suppressing emotions where appropriate or necessary. These
roles become evident in workplace relationships about the appropriateness of displayed
emotions.
Communicators generally express more emotion social media than in person. Social
media can feed emotional responses. Both senders and receivers experience emotions
more intensely online. Be cautious.
Emotional contagion is the process by which emotions are transferred from one person
to another. Read the article “Emotional Contagion Is Potent: Use It To Spread
Possibility, Not Pessimism (Links to an external site.)” by M. Warrel about the influence
of emotional contagion in the workplace. Another article by L. Ryan examines “12
Qualities Employers Look For When They’re Hiring (Links to an external site.).”
Ask yourself:
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How is personality related to expressing emotions?
What are the most typical human emotions?
What influence can the emotional contagion have in workplace relations?
When finished, let us move to the next section about expressing and managing
emotions.
Expressing and managing
emotions
Expressing Emotions Effectively
See page 244 about this section on managing emotions. One must be aware of one’s
feelings, and able to identify emotions correctly, in order to communicate skillfully.
Choose the best language and expand emotional vocabularies. It is important to share
multiple feelings. While it is common to experience more than one emotion at a time, we
usually express only one emotion at a time—generally the most negative
one. Recognize the difference between feeling and acting when experiencing feelings.
Just because you feel a certain way doesn’t mean you must always act on it.
Take ownership and accept responsibility for your feelings by not blaming others for
how you feel. Timing is also important by choosing the best time and place to express
your feelings. Often it may be better to delay expressing feelings, or sometimes even
never express them, depending on the situation.
Managing Emotions
Facilitative emotions contribute to effective functioning, while debilitative emotions
hinder or prevent effective performance. Debilitative emotions are more intense than
facilitative emotions. Debilitative feelings also have more extended duration.
Ruminations are recurrent thoughts not demanded by the immediate environment.
Thoughts cause feelings and one can reappraise them. The rational-emotive approach
seeks to change feelings by rethinking unproductive interpretations of them. The key to
understanding and changing feelings lies in reappraising events through our self-talk—
the nonvocal, internal monologue that is our process of thinking.
Irrational thinking and debilitative emotions (page 247 in textbook) cause emotional
instability. Many debilitative feelings come from accepting irrational thoughts or
fallacies. The fallacy of perfection is the thought that a competent communicator should
be able to handle any situation with complete confidence and skill. The fallacy of
approval is the mistaken belief that it is vital to obtain everyone’s approval. The fallacy
of should is the inability to distinguish between what is and what should be. The fallacy
of overgeneralization occurs when a person bases a belief on a limited amount of
evidence.
The fallacy of causation is the belief that one should not do anything that will cause
harm or inconvenience to others because it will cause undesirable feelings. The fallacy
of helplessness suggests that forces beyond our control determine life satisfaction. The
fallacy of catastrophic expectations occurs when one assumes that if something bad
can happen, then it will.
Ask yourself:
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How can one be more aware of feelings in order to communicate skillfully?
What is the difference between feeling and acting when experiencing emotions?
How can the rational-emotive approach to changing feelings help to rethink unproductive
interpretations of them?
Let us finish chapter 8 by examining how to minimize debilitative emotions.
Debilitative versus facilitative
emotions
Minimizing debilitative emotions
The following steps in the rational-emotive approach as described on pages 244 in
textbook help to minimize debilitative emotions.
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Monitor your emotional reactions. The first step is to recognize when you’re having
debilitating emotions.
Note the activating event so that you are aware of the trigger, which may be specific people,
types of individuals, settings, or topics of conversation.
Record your self-talk so that you are able to analyze the thoughts that link the trigger and
your feelings.
Dispute your irrational beliefs by reappraising them, and choosing an alternate belief that is
more sensible.
Change your self-talk by replacing words like “can’t,” “have to,” and “should” with words like
“will,” “want to,” and “choose to.”
Maximizing facilitative emotions
“Emotional agility” allows reappraisal of challenging situations as opportunities for
growth. Focus on what you gained rather than what you lost. Choose compassion over
contempt. Ten emotions basic to positivity: joy, gratitude, serenity, interest, hope, pride,
amusement, inspiration, awe, and love.
Ask yourself:
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What are activating events that can trigger debilitative emotions?
How can one dispute irrational beliefs to reappraise an emotional response?
How often to you express the ten emotions of positivity in important relationships?
In the next chapter 10, we will explore close relationships. Before we continue, please
explore our fourth discussion assignment that gives you the opportunity to discuss
emotional intelligence in the workplace .
Communication in Friendships
Here is a review video of first chapter that you can view. See a Video Summary
of Ch.10 Close Relationships (Links to an external site.) from the textbook to get
started. Ch.10 PowerPoint slides here for download.
Types of friendship
A friendship is a voluntary relationship that provides social support. There are five
general types of friendships discussed in textbook starting at page 292.
One type are friendships with short vs. long-term friends. Some friendships last for
years or a lifetime while others fade or end because of life changes. Task-oriented
friendships revolve around certain shared activities, whereas maintenance-oriented
friendships are grounded in mutual liking and social support, independent of shared
activities.
Friendships can also be based on low disclosure vs. high disclosure. This term
describes the extent to which the friend knows personal or general information about
you. The fourth type of friendships are low vs. high obligation. High-obligation friends
are those for whom we would do just about anything: low-obligation friends are those for
whom we would not. The last type discussed in textbook are Infrequent vs. frequent
contact friendships. Infrequent vs. frequent contact captures the extent to which we are
likely to keep in close touch with some friends, and less close touch with others.
Watch the following about friendship that involves Alzheimer’s.
Communication in successful friendships
Communication is governed by a set of expectations that are rarely discussed. When
they are not met, however, it creates an expectancy violation. This relational problem
can be largely avoided by following a few guidelines.
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Share joys and sorrows.
Share laughs and memories.
Provide a listening ear.
Maintain confidences.
Lend a helping hand.
Stand up for each other.
Honor pledges and commitments.
Treat each other with respect.
Have a balanced exchange.
Value both connection and autonomy.
Apologize and forgive.
When considering a friendship, it helps to identify the factors that help to get a sense of
gratification from that relationship.
Ask yourself:
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What types of friendship do you have?
How gender influence the communication with friends?
What types of shared activities do you enjoy doing with your friends?
What are the important expectancies that you have in your friendships?
In the next section this chapter, let us explore communication in the family.
Communication in the Family
Family as a system
A family may be identified as a system with two or more interdependent people who
have a common history and a present reality and who expect to influence each other in
the future. Families are defined primarily through their interaction.
Families are based on, formed, and maintained through communication. Family
narratives are shared stories that serve multiple functions within a family: highlighting
mutual goals, moral values, and family concerns.
Communication rituals can center on celebrations (birthdays, family meals, etc.) or may
simply be a part of everyday life. Family rules can be explicit or implicit—and some may
govern communication. Family rules can include the degree of disclosure allowed to
individuals that are not part of the family.
Patterns of family communication
Families are communication systems whose members interact with one another to form
a whole. Family members are interdependent, as one family member’s feelings and
behaviors affect all the other members. A family is more than the sum of its parts: to
understand a family you must see the members interact. Families have systems within
the larger system.
Conversation and conformity
Conversation orientation involves the degree to which families favor an open climate of
discussion of a wide array of topics. High orientation is where members interact freely,
frequently, and spontaneously. Low orientation occurs when members interact less,
and with less exchange of private thoughts. Conformity orientation refers to the degree
to which families favor uniformity of values, beliefs, and attitudes. A high orientation is
characterized by members seeking harmony, interdependence, obedience. The low
orientation is where members show individuality, independence, equality.
Conversation and conformity orientations can combine in four ways to reflect a different
family communication pattern. Please see for your reference figure 10.1 in textbook on
page 305.
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Consensual: high conversation/high conformity
Pluralistic: high conversation/low conformity
Protective: low conversation/high conformity
Laissez-faire: low conversation/low conformity
Now that you have an understanding conversation and conformity orientations in
families, it is helpful to analyze what type of family orientation you have. Fill out the
“Your Family’s Communication Pattern (Links to an external site.)” online or on page
307 in your textbook.
Effective communication in families.
Strive for closeness while respecting boundaries – limits on family members’ actions.
Communication privacy management theory considers the importance of boundary
management in interpersonal and family relationships. Use, but don’t abuse,
technology and social media. The changing technology affects family communication,
often in positive ways: ease of communication, especially long-distance, etc. Social
networking sites provide new challenges for family privacy management: privacy
settings, blocking, etc. are boundary issues. Encourage confirming messages.
Confirming messages are important to younger and older children/adolescents alike.
Ask yourself:
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Which relational dialectic is especially important for families with children?
What are some of the ways that healthy family communication patterns can be maintained?
What are the four different conversation and conformity orientations in families?
In the last part of this chapter, you will covers aspects of communication in romantic
relationships.
Communication in Romantic
Relationships
Characteristics of romantic relationships
Sternberg’s triangular theory of love maintains that love has three components.
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Intimacy: Closeness and connectedness.
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Passion: Physical attraction and emotional arousal.
Commitment: The rational decision to maintain a relationship over time.
Consummate love. Sternberg admits that this combination of intimacy, passion and
commitment is an ideal—rare to achieve and hard to maintain.
Relational commitment involves a promise to remain in a relationship and make that
relationship successful. Expressions of affection—both verbal and nonverbal—are
typical in romantic relationships, and this type of communication is beneficial for
romantic partners in a variety of ways. “Principles of Social Psychology” by the
University of Minnesota has a good section on Sternberg’s triangular theory of
love. (Links to an external site.)
Effective communication in romantic
relationships
These “love languages” show our own notion of what counts as love, and our particular
way of expressing it. These include words of affirmation, quality time , gifts, acts of
service, and physical touch.
Ask yourself:
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What is Sternberg’s triangular theory of love and the different relationships it entails.
How can learning love languages increase effective communication in romantic
relationships?
What distractions can digital communication cause in romantic relationships?

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