MGMT 5800 Johnson & Wales Servant Leadership Canadian Health Care Innovator Case Analysis Case study: Servant leadership: a case study of a Canadian health

MGMT 5800 Johnson & Wales Servant Leadership Canadian Health Care Innovator Case Analysis Case study: Servant leadership: a case study of a Canadian health care innovator

You should aim for 4-6 pages for Case Study assignments, which are more comprehensive than the Leadership Reflection Questions.

1.Case Background: Provide a meaningful summary of the case background. This information should be addressed in a chronological and narrative format. Be sure to address each of the bullets below.

a.Identify the problems and underlying causes. Be sure to include relevant dates and present your narrative in chronological order of their occurrence.

b.Identify the stakeholders involved in this case (e.g., nurses union, media, clients, etc.).

c.Describe how Cowan’s predecessor (the leader prior to Cowan’s appointment as CEO in 2001) lead and managed the organization and the outcomes of his leadership.

2.Leadership Strategies: The article discusses four major strategies that Cowan used in leading SMHC (listed in bullets below). Choose and describe the strategy that you think was most effective and why you believe it was the strategy that worked best for Cowan in SMHC’s turnaround.

i.Get in their face

ii.Offer to serve, rather than be served

iii.Weed the garden

iv.Give the credit away

3.Leadership Traits and Communication Tactics: Discuss the leadership traits and the communication tactics used by Cowan (refer to textbook chapter 9) to motivate, collaborate, and innovate. Be sure to provide citations to the textbook when you use concepts from it in your discussion.

4.Outcomes of Servant Leadership: Discuss the relational and financial outcomes of Cowan’s servant leadership to this healthcare institution, its employees, and other stakeholders (e.g., unions).

5.Challenges of Servant Leadership: Identify and discuss the challenges that make servant leadership so difficult to implement in practice. Identify at least two of the challenging elements of this leadership style for servant leaders.