Los Angeles Pierce College Effective Behaviors in Conflict Situations Discussion Identify someone you know who is particularly skilled at operating in conf

Los Angeles Pierce College Effective Behaviors in Conflict Situations Discussion Identify someone you know who is particularly skilled at operating in conflict situations. Based on your experience with the person, identify some of the person’s specific effective behaviors in such situations (Chapter 10). please use a definition from chapter 10 in the response. textbook attached below. Please post an initial response to the discussion post with a minimum of 200 words. An Introduction to Group
Communication
v. 0.0
This is the book An Introduction to Group Communication (v. 0.0).
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ii
Table of Contents
About the Authors………………………………………………………………………………………………….. 1
Preface……………………………………………………………………………………………………………………. 2
Chapter 1: Introducing Group Communication …………………………………………………….. 4
Why Study Group Communication?………………………………………………………………………………………………. 7
What Is Communication? ……………………………………………………………………………………………………………. 12
Communication in Context …………………………………………………………………………………………………………. 22
Advantages and Disadvantages of Working in Groups …………………………………………………………………. 27
Group Communication and Social Media …………………………………………………………………………………….. 34
Chapter 2: Group Communication Theory…………………………………………………………… 42
What Is a Group? ………………………………………………………………………………………………………………………… 44
Group Life Cycles and Member Roles…………………………………………………………………………………………… 50
Why Communicate in Groups? ……………………………………………………………………………………………………. 60
What Is a Theory? ………………………………………………………………………………………………………………………. 66
Group Communication Theory ……………………………………………………………………………………………………. 71
Chapter 3: Group Development……………………………………………………………………………. 77
Group Life Cycles………………………………………………………………………………………………………………………… 79
The Life Cycle of Member Roles…………………………………………………………………………………………………… 89
Why People Join Groups ……………………………………………………………………………………………………………… 93
Social Penetration Theory ………………………………………………………………………………………………………….. 96
Group Norms ……………………………………………………………………………………………………………………………. 104
Summary………………………………………………………………………………………………………………………………….. 109
Chapter 4: Group Membership …………………………………………………………………………… 111
Introducing Member Roles ……………………………………………………………………………………………………….. 113
Norms among Group Members………………………………………………………………………………………………….. 119
Status……………………………………………………………………………………………………………………………………….. 126
Trust ………………………………………………………………………………………………………………………………………… 131
Membership in Digital Groups…………………………………………………………………………………………………… 137
Summary………………………………………………………………………………………………………………………………….. 143
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Chapter 5: Intercultural and International Group Communication …………………. 146
Intercultural Communication……………………………………………………………………………………………………. 150
How to Understand Intercultural Communication …………………………………………………………………….. 154
Common Cultural Characteristics ……………………………………………………………………………………………… 159
Divergent Cultural Characteristics ……………………………………………………………………………………………. 165
International Communication and the Global Marketplace ……………………………………………………….. 173
Styles of Management ………………………………………………………………………………………………………………. 180
The International Assignment…………………………………………………………………………………………………… 183
Summary………………………………………………………………………………………………………………………………….. 190
Chapter 6: Improving Verbal and Nonverbal Group Interactions…………………….. 192
Principles of Verbal Communication…………………………………………………………………………………………. 197
Language Can Be an Obstacle to Communication……………………………………………………………………….. 204
Improving Verbal Communication ……………………………………………………………………………………………. 210
Principles of Nonverbal Communication …………………………………………………………………………………… 216
Types of Nonverbal Communication …………………………………………………………………………………………. 225
Summary………………………………………………………………………………………………………………………………….. 235
Chapter 7: Listening in Groups ………………………………………………………………………….. 238
Listening to Understand……………………………………………………………………………………………………………. 243
Types of Listening …………………………………………………………………………………………………………………….. 246
Group Members and Listening ………………………………………………………………………………………………….. 253
Strategies to Improve Listening in Groups…………………………………………………………………………………. 258
Summary………………………………………………………………………………………………………………………………….. 264
Chapter 8: Group Leadership……………………………………………………………………………… 267
What is Leadership?………………………………………………………………………………………………………………….. 269
Leadership Theories …………………………………………………………………………………………………………………. 273
Becoming a Leader ……………………………………………………………………………………………………………………. 282
Teamwork and Leadership………………………………………………………………………………………………………… 290
Diverse Forms of Leadership …………………………………………………………………………………………………….. 295
Summary………………………………………………………………………………………………………………………………….. 302
Chapter 9: Group Motivation……………………………………………………………………………… 306
Group Motivation and Collaboration …………………………………………………………………………………………. 309
Role of Motivation…………………………………………………………………………………………………………………….. 313
Effective Motivation Strategies …………………………………………………………………………………………………. 319
Effective Collaboration Strategies……………………………………………………………………………………………… 324
Feedback and Assessment …………………………………………………………………………………………………………. 329
Summary………………………………………………………………………………………………………………………………….. 334
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Chapter 10: Managing Conflict…………………………………………………………………………… 338
What Is Conflict? ………………………………………………………………………………………………………………………. 340
Leadership and Conflict…………………………………………………………………………………………………………….. 347
Conflict Is Normal …………………………………………………………………………………………………………………….. 354
Conflict Styles…………………………………………………………………………………………………………………………… 359
Conflict in the Work Environment…………………………………………………………………………………………….. 368
Effective Conflict Management Strategies …………………………………………………………………………………. 376
Crisis Communication Plan ……………………………………………………………………………………………………….. 384
Summary………………………………………………………………………………………………………………………………….. 388
Chapter 11: Groups and Problem-Solving …………………………………………………………. 391
Group Problem-Solving …………………………………………………………………………………………………………….. 392
Group Decision-Making …………………………………………………………………………………………………………….. 400
Effective Strategies for Group Creativity …………………………………………………………………………………… 412
Facilitating the Task-Oriented Group ………………………………………………………………………………………… 421
Summary………………………………………………………………………………………………………………………………….. 428
Chapter 12: Groups and Meetings ……………………………………………………………………… 431
Planning a Meeting …………………………………………………………………………………………………………………… 435
Facilitating a Meeting……………………………………………………………………………………………………………….. 444
A Brief Introduction to Robert’s Rules of Order …………………………………………………………………………. 453
Post Meeting Communication and Minutes ……………………………………………………………………………….. 461
Summary………………………………………………………………………………………………………………………………….. 467
Appendix A: Assessment of a Student’s Campus/Community Participation………………………………… 470
Appendix B: Critique of Formal Campus or Community Gathering …………………………………………….. 472
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About the Authors
PLEASE NOTE: This book is currently in draft form; material is not final.
Phil Venditti has taught communication since 2003 at Clover Park Technical College
in Lakewood, Washington. He serves as president of the Washington Faculty
Association of Community and Technical Colleges and is a two-time grantee and
course developer within the Open Course Library sponsored by the Washington
State Legislature and the Bill and Melinda Gates Foundation. A lover of the arts, he
hosts a classical music program each week on Northwest Public Radio which is
broadcast to an audience in Greater Seattle and throughout a three-state area. Prior
to becoming a faculty member, he performed administrative roles in two- and fouryear colleges around the United States and founded an international education
institute. He earned a doctorate from the Community College Leadership Program
at the University of Texas at Austin and has other degrees from the School for
International Training, the University of Colorado, and the University of Tennessee.
He and his Korean-born wife, whom he met as a Peace Corps volunteer in her
country in 1977, live in University Place, Washington, and have two wonderful
grown daughters.
Scott McLean is an Associate Professor of Communication at Arizona Western
College on a combined campus with the University of Arizona and Northern Arizona
University–Yuma, since 1999. He was the 2007–2011 Shadle Edgecombe Endowed
Faculty Chair. Scott is the author of The Basics of Speech Communication, The Basics of
Interpersonal Communication, and The Basics of Communication Studies, currently
published by Pearson Education. He is also the author of Business Communication for
Success, Business English for Success, and Writing for Success by Unnamed Publisher.
Beyond his classroom experience, Scott regularly serves as a communication
advisor to business and industry. He has served as an evaluator for the United
States National Institutes of Health’s Small Business and Innovative Research (SBIR)
program since 1995. He served as an evaluator of educational programs for the
Ministerio de Hacienda de Chile in 1998. Scott studied at Pontificia Universidad
Católica de Chile and at Washington State University’s Edward R. Murrow School of
Communication. He and his family divide their time between the United States and
Puerto Montt, Chile.
1
Preface
PLEASE NOTE: This book is currently in draft form; material is not final.
Summary
Exploring Group Communication offers a practical introduction to the theory and
practice of group communication, with an emphasis on real world applications
to develop an awareness, understanding, and skills to effectively participate as
a productive group member. Through a clear and concise approach to group
decision-making and dynamics in teams and leadership, students are presented
with the tools needed to create plans, find solutions to problems, produce
goods or deliver services, and evaluate their performance through self and peer
assessments.
Thank you for reading Exploring Group Communication!
We’ve both taught the group communication course for several years and never
found a text that was just right until now: we can each use different versions of this
text in our courses! With a solid introduction to group communication combined
with Unnamed Publisher’s mix and match flexibility, this text can be what you want
it to be.
Groups and teams are an important part of our daily lives. They are important to
our personal and professional success. Learning ways to be a productive group
member, within our families, church, work, or community, make a significant
difference. From schools to hospitals, colleges and universities, businesses and
government, everyone has come to recognize the importance of effective,
collaborative groups and teams. This text is all about providing you with a solid
foundation for success!
Exploring Group Communication starts each chapter with introductory exercises that
involve experiential and self-reflection activities to spark curiosity. Chapter
2
Preface
previews introduce each section followed by discussions and additional activities
that provide opportunities for skill mastery, increased awareness, and a better
understanding of group communication. Key words are clearly indicated, and the
organizational structure of each section is designed to make them easy and fun to
read. Sections conclude with takeaway main points, exercises, and references.
Based on extensive feedback from previous texts in the discipline of
Communication, this text is written in a clear, concise and engaging way. Key terms
are defined in the same paragraph. Figures, diagrams, and images reinforce the
written word. Learning units are presented in ways that are easy to grasp the first
time you read them.
The book’s unique points include a chapter on group conflict and meetings and
several innovative, optional assignments which instructors may use to have their
students participate in real-world group activities. An On-/Off-Campus Student
Involvement Project, for instance, permits whole classes to participate in and assess
campus committee and advisory group meetings. This text and its resources are
designed to extend learning beyond the traditional walls of the classroom.
This text provides a solid foundation in group communication and incorporates the
many resources available online, including self-assessments, to expand the
discussion and explore each topic. With our “available from Day 1” online access,
this text is an immediate resource for both instructors and students, and is perfect
for hybrid and online classes.
We welcome you to this introduction to group communication text and would like
to extend an offer: partner with us! This text is a labor of love and is available free
online to everyone. If you perceive an extra section or chapter would make this text
useful to you and your students, please consider contributing it! The Make-It-YourOwn (MIYO) tool allows this text to be adapted quickly and efficiently, but requires
us to take the first step. With this text we have taken several step…
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