ITECH7400 Federation University IT Service Management Practices Paper This assignment has three major aims: • To help students gain a good understanding of

ITECH7400 Federation University IT Service Management Practices Paper This assignment has three major aims: • To help students gain a good understanding of all ITECH7400 material. • To encourage students to use content analysis summaries to prepare for tests, examinations and to help their understanding of concepts. • To encourage students to conduct an independent investigation into related topics from books, the Internet, and through practical investigation ITECH7400 IT Service Management and Professional Culture
Content Analysis Assignment
Overview
This assignment has three major aims:
• To help students gain a good understanding of all ITECH7400 material.
• To encourage students to use content analysis summaries to prepare for tests,
examinations and to help their understanding of concepts.
• To encourage students to conduct an independent investigation into related topics from
books, the Internet, and through practical investigation.
Engagement with this assignment should help students to prepare for the weekly multiplechoice tests (10%), the theory test (0%) in week 8 and the end of semester examination
(60%).
Timelines and Expectations
Students are required to analyse the weekly lecture material of weeks 1 to 8 and create concise
content analysis summaries of the theoretical concepts contained in the course lecture slides. The
content analysis should not exceed twelve (12) A4 pages.
Suggestions as to possible inclusions in your content analysis will appear in weekly Work Plan
documents on Moodle.
The aim of this assessment task is to help ITECH7400 students to fully comprehend the course
material and hence help them to pass tests and the examination.
Due Date
Friday, September 20, 2019, 17:00.
Learning Outcomes Assessed
The following course learning outcomes are assessed by completing this assessment:
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K3. Describe contemporary approaches to dealing with the social impact of technology in a changing
IT service environment.
K4. Appraise IT service management practices and how they assist organisations.
K5. Debate the need for organisational change, the key influence of human behaviour and its impact
on IT organisational culture in a service driven environment.
K6. Investigate skills frameworks and develop an awareness of industry certifications relevant to IT
professionals.
S2. Apply the IT service lifecycle, processes and functions in an organisational setting.
S3. Demonstrate and coordinate best practice IT service management in an organisational setting.
S4. Utilise professional presentation and communication approaches in a range of IT workplace and
service settings.
CRICOS Provider No. 00103D
Content Analysis Assignment.docx
Page 1 of 3
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A2. Implement and use service management processes and practices in a business organisational
context.
V2. Appreciate the global nature of the IT industry.
Assessment Details
All work submitted must be authored by the student submitting the work or where material
from other sources is included it must be referenced using APA referencing.
Students found to have plagiarised will be dealt with according to university regulations.
Submission
Students should submit a single word or pdf file.
By the start of Week 10, all students should have completed their content analysis.
Students are required to submit their content analysis to Moodle by Friday, September 20, 2019,
17:00.
Marking
Marks will be available in Moodle and in FDLMarks by the end of week 12 of semester. Please
see the following marking rubric for details.
CRICOS Provider No. 00103D
Content Analysis Assignment.docx
Page 2 of 3
Marking Rubrics
Organisation
and
presentation
Content
5
4
3
2
Excellent
introduction and
conclusion with
an appropriate
cover sheet,
table of contents
and consistent
formatting used
throughout the
document
Good
introduction and
conclusion.
There is a cover
sheet and
consistent
formatting used
throughout the
document
Introduction,
conclusion is
present and
provides a general
overview. Some
consistent
formatting is used
Some attempt at
an introduction
and /or
conclusion.
Inconsistent
formatting
15
12
10
8
Excellent
discussion, indepth analysis
and evidence of
original thought
and support for
the topic.
Good
discussion and
develops ideas
with enough
evidence.
5
Writing Style
Excellent writing
skill with good
sentence
structure,
grammar, and
spelling
throughout.
Referencing
5
Excellent use of
references
suggesting an
in-depth review
of the literature
and consistent
use of APA style
4
Good English
expression,
spelling, and
grammar.
4
Good use of
relevant
literature and
consistent use
of APA style
Acceptable
discussion and
some ideas are
presented.
4
Poor discussion
without any
proper
supporting
evidence
2
1
Satisfactory
writing skills but
some poorly
formed sentences
and phrases.
Some spelling and
grammatical
mistakes
English
expression,
grammar, and
spelling are often
incorrect. Poorly
formed
sentences and
phrases
The writing style
is very poor with
the incorrect
use of grammar,
spelling, and
expression
3
2
1
An acceptable
amount of
references is
present. Some
inconsistency in
APA style
referencing
30
Marks Obtained
Total Worth
15
Marks Worth
Content Analysis Assignment.docx
No introduction
or conclusion
used.
Inconsistent
formatting and
no cover sheet
provided.
3
Total
CRICOS Provider No. 00103D
Shows some
thinking and
reasoning but
most ideas are
underdeveloped
and unoriginal.
1
Poor use of
relevant literature
and inconsistent
referencing style
No reference
used
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