BUAD 3335 SHSU Rejecting a Job Applicant Discussion & Letter This is my first time on this website so I am not to sure how this works. This assignment has

BUAD 3335 SHSU Rejecting a Job Applicant Discussion & Letter This is my first time on this website so I am not to sure how this works. This assignment has small scenarios in which I have to respond in small message. if any questions please message me back. Thank you. BUAD 3335
Negative/Persuasive Message Assignment
(50 Points)
Purpose
Unfortunately, in business, not all messages are positive or even routine. Negative, or “bad
news,” messages are also relatively common. These kinds of messages include rejecting job
applicants; denying claims from customers or requests from employees; disagreeing with a coworkers suggestion or idea; notifying your supervisor or customers of a mistake you made; and
many more. Because these kinds of communication send negative messages, it is especially
important to use respect, courtesy, and care so that the receiver maintains a positive (or at
least neutral) impression of you and the company for which you work.
In this assignment, you will compose a negative message, with a slight difference: you will also
include a persuasive element or section. Your goal is to help your recipient see your message as
a good idea; you will need to analyze the situation (and use your creativity) to complete this
message.
Instructions:
1. Select ONE of the scenarios below and compose the necessary message.
2. Use indirect structure—i.e., the Hamburger Model from the instructor’s video.
3. In the place for the counter-proposal on the Hamburger Model, include a section that
will help persuade your recipient to accept your plan, see it as a good idea, etc. See the
video and PowerPoints for ideas on how to be persuasive when communicating.
4. Submit your message as a Microsoft Word document to the Bad News Message
assignment on Blackboard.
5. Remember to include all relevant conventions so that your channel choice is clear. For
example, if you’re writing an email, include the To/From/Date/Subject/Attachment (if
applicable) information at the top and your signature block at the bottom. If you plan to
communicate a message in person, prepare the statement you will deliver to the other
person.
Negative Message Scenarios
1. Deliver Negative Feedback
In this scenario, you are the Human Resources Director for a medium sized marketing
company, Bearkat Advertising. Due to rampant unprofessionalism in the Sales Department’s
internal emails, you have recently worked with the CEO to implement a new policy regulating
electronic communication used by all employees. The policy outlines the CEO’s expectations
for employee email usage including mandates such as “Employees will write objective, factbased emails, and less personal judgments and evaluations” and “Employees will avoid
escalation of conflict and tension via email by focusing on work objectives.” The Vice President
of Sales, Lee Smith, was one of the worst offenders; he was often overly critical and vulgar in
his emails to his sales teams. Therefore, compose a message to the VP of Sales informing him
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of the new Email Communication Policy for all employees, which includes him. Consider the
following as you plan your message:
•
•
•
•
In what ways can you persuade Mr. Smith to be responsive to your feedback?
In what ways can you demonstrate care and courtesy?
What information can you use to demonstrate the problem? What is the recommended
action? What are the effects of the problem and the recommended action?
How will you ensure a positive working relationship in the future? How can you
demonstrate good will?
2. Announce the Implementation of Telecommuting Policy
In this scenario, you are the CEO of Bearkat Apps, a company that creates mobiles apps for
small businesses. For many years, Bearkat Apps has leased offices and workspaces in
downtown Houston where all the employees work together during traditional hours (8 a.m. – 5
p.m., Monday – Friday). This consistent contact between employees has helped the company
developed a collaborative, energetic, and productive culture where employees feel happy and
engaged. Since March, most of your employees have worked remotely due to the pandemic.
Based on comments some of your employees have made, working from home has made them
feel isolated and disconnected from their co-workers; others fretted that it was harder to get
direction and feedback on their work from managers; some have even worried that not having
sustained, face-to-face contact with managers and co-workers can make it harder to be
successful or advance in the company. Therefore, most of your employees are looking forward
to returning to the office and carrying on as before.
However, because of the downturn in the economy and the uncertainty caused by the
pandemic, you are looking for ways to decrease the company’s expenses. The lease on your
(very expensive) office space is up at the end of 2020, and you feel it would be best for your
company to move to a less expensive location in the suburbs. You have located just such a
space, but there’s a catch: it does not have workspaces for all of your current employees.
Therefore, you have decided to implement an ongoing remote work policy in which the
employees will work at home three days a week on a revolving basis.
The new requirement will take effect January 1, 2021, but employees are strongly encouraged
to make the transition sooner. Compose a message to all employees informing them of the
new policy requiring them to work remotely. Consider the following as you plan your message:
•
•
•
•
In what ways can you persuade your employees that this new policy will be beneficial to
them?
In what ways can you demonstrate care and courtesy?
What potential concerns/complaints might your employees have? How can you address
those concerns/complaints? (Feel free to be creative here. Think: what actions could
you take to alleviate their worries or complaints?)
What information would help your receivers understand the need for the policy?
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•
What details do your receivers need?
3. Rejecting a Job Applicant
In this scenario, you are a lead manager in the Sales Department at Sammy’s Kitchens, a
company that creates custom kitchens for customers in Southeast Texas. Although the
company normally hires new employees in May, upper management recently gave you
permission to hire another sales person in October. Unfortunately, due to some unexpected
set-backs, they decided to hold off on adding a new employee in October, and instead wait
until the normal May new-hire schedule. You are especially disappointed by this news because
one of the applicants, Barbara Gordon, would have been an excellent addition to the company.
She recently graduated from Sam Houston State University, where she completed a senior
project on the feasibility of developing environmentally-friendly home products for customers,
an area in which Sammy’s Kitchens is looking to grow. Her references also mentioned that she
was highly self-motivated and good at helping others understand complex ideas. Compose a
message to Ms. Gordon informing her that Sammy’s Kitchens is unable to make an offer at this
time, but that she should consider reapplying in May when the company normally hires new
employees. Consider the following as you plan your message:
•
•
•
•
What information needs to be included or excluded in your message to Ms. Gordon?
How can you ensure that Ms. Gordon still has a positive impression of the company
after receiving your message?
What potential concerns might Ms. Gordon have? How can you address those
concerns?
Keep in mind that you can’t promise that she will be hired in May. Reapplication will
mean that she will be assessed compared to a new pool of applicants.
Grading Rubric
Area of
Evaluation
Organization –
Buffer
Excellent (6)
Good (4)
Provides a brief
buffer that
establishes
common ground,
shows appreciation,
and expresses
goodwill. Buffer sets
the tone for the rest
of the message.
Provides a brief
personal
buffer, but doesn’t
express goodwill.
Satisfactory (2)
Developing (1)
Unsatisfactory
(0)
Provides a brief
Provides an
Buffer is not
impersonal buffer, extensive buffer identifiable.
and doesn’t
that is too long
express
or an otherwise
goodwill.
inappropriate
buffer (i.e., not
included in prior
level).
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Organization –
Explanation
Provides a rationale
for the bad news
that is clear and
specific.
Rationale for the
bad news is
present, but more
information would
have provided a
clearer
understanding.
Some verbiage is
not clear.
Rationale for the
bad news is
present, but
information is
extremely brief
and not explicit.
Rationale for
the bad news is
vague or
incongruous.
Rationale for the
bad news is not
identifiable.
Organization –
Bad News
Delivers the bad
news all together
after the
explanation/
reasons in the
message.
Includes a
persuasive section
with realistic
solutions,
alternative courses
of action, and/or the
benefits that
current sacrifices
make possible.
Delivers the bad
news all together
early in the
message (i.e.,
before the reasons).
Delivers the bad
news in pieces
throughout the
document.
Delivers the bad
news all
together only at
the end of the
message.
Does not clearly
state the bad
news or bad
news is not
identifiable.
Includes a
persuasive section
but more
information
would have
provided a clearer
understanding.
Some wording or
ideas are not clear.
Persuasive section
is extremely brief
and/or vague in
places.
Persuasive
Persuasive section
section is vague is not identifiable.
the majority of
the time.
Organization –
Show of
Goodwill
Demonstrates good
will. Includes
personal statements
that reflect a desire
for a positive future
relationship.
Provides an
impersonal
statement that
reflects a
desire for a future
relationship.
Statement
regarding a
positive future
relationship is
extremely brief.
Vague
indication of a
desire for a
positive future
relationship.
No indication for a
positive future
relationship.
Area of
Evaluation
Document
Design
Excellent (5)
Good (4)
Satisfactory (3)
Developing (2)
Font is
attractive and
readable.
Margins are
balanced.
Spacing
between
elements is
correct.
Appropriate
format, but minor
errors in structure.
Appropriate
format, but
significant errors
in structure.
Incorrect
format, but
structure is
correct for
format chosen.
Unsatisfactory
(0)
Incorrect format
and errors in
structure.
Organization –
Persuasive
Element
(CounterProposal,
Alternative,
Benefits, etc.)
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Tone
Message is
professional,
written in a positive
tone, and
personalized.
Reflects genuine
concern.
Message is
professional and
written in a positive
tone, but
impersonal or
genuine concern is
vague.
Message is
professional, but
tends to have a
negative tone.
Message has an
unprofessional
or
overwhelmingly
negative tone in
places, but is
not offensive.
Multiple instances
of unprofessional
writing
throughout
document, some
of which could be
offensive.
Writing Style & The language used
Document
is accurate, specific,
Design
and concise. The
document is
designed for easy
navigation
The language is
accurate and
specific, but is
wordy, and/or
design is difficult to
navigate.
The writing
style is clear in
parts, and
organization
and/or design
are difficult to
navigate.
Some
information is
not specific.
Some errors (3-5)
Some lapses or
flaws in
organization,
idea
development or
focus. Much of
the language is
vague, unclear,
and wordy.
Frequent
organizational
flaws, uneven
development of
ideas, or uncertain
focus. Overall
message is
unclear.
More than 6
errors
Errors so severe
they detract from
the meaning of
the message
Grammar &
Mechanics
The message is free Very few errors (1of any errors in
2)
grammar, spelling,
and punctuation

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