Master English Chapter 1 Customer satisfaction English ?Paper Correction Paper Correction (Short Paper – 3 Pages Only) ——– This is a easy and short

Master English Chapter 1 Customer satisfaction English ?Paper Correction Paper Correction

(Short Paper – 3 Pages Only)

——–

This is a easy and short task but I require someone who is able to write fluently in English ( would prefer a native english speaker). I attached the document on which you will work in this request. There are two things which i require you to do:

1. Spellcheck the paper (for any grammar errors or incoherent sentences and edit it). Please do this manually ( do not use grammarly or any other softwares as they fail to detect all the errors).

2. Cover the paper to past tense ( you will see that paper is mostly written in present tense. I need you to convert everything to past tense while still making sure it is correctly written).

So, briefly, you have to conver the paper attached to past tense and to make sure there are no grammar errors or incoherent sentences. Make sure everything is easy to read and at a native english speaker level. Historical Perspectives
Customer satisfaction is required for any business. Good service practices like the ability
to process the customer’s request is a maximum requirement. “Customer feedback is an
important assessment tool often used to determine if customers are pleased with the services they
received and the work performed on their automobile” (Gamer, 2014, p. 273). Using
questionnaires, satisfaction can be measured, and improvements made to operations so the
service consultant can gain a grasp on their ability to serve their customers.
In the automotive repair industry, customer satisfaction plays a major role when it comes
to the duties of a service consultant. A service consultant must be able to persuade customers that
the service facility will do an exceptional job to help them. “People pay to be assisted by
someone who is ready to work with them. This means the service consultant must be ready for
work before the shop opens at 8:00 a.m.” (Garner, 2014, p. 114). At Blaise Alexander Chevrolet
the team of service consultants are always ready to assist customers and process their feedback
from their surveys in a timely manner.
Purpose of the study
The purpose of the study was to examine whether customer satisfaction was related to
cost at Blaise Alexander Chevrolet. Information about warranty repairs were also collected in the
survey in order to help determine if lower cost affected the level of customer satisfaction. The
data was collected through a survey between September 5th, 2019 and October 3rd, 2019.
The Problem
At Blaise Alexander Chevrolet service facility, it is unknown whether the repair price
influences customer satisfaction. A study needs to be conducted to see if customer satisfaction is
affected by lower repair costs or warranty repairs.
Significance of the Study
The service manager at Blaise Alexander Chevrolet service facility would be interested to
see if there is a relationship between repair cost and customer satisfaction. The study would help
management determine if repair cost or “free” warranty repairs affect customer satisfaction as to
determine if price or other factors affect customer satisfaction.
Research Questions
This study will examine customer satisfaction and repair cost at Blaise Alexander
Chevrolet service facility. A survey will use a Likert scale to measure customer satisfaction. This
will be correlated against repair cost, and warranty coverage. Also collected will be the year of
the vehicle serviced, gender, cost of labor, and cost of parts. To guide this study, the following
research questions will be answered:
Research Question One:
Is there a statistically significant relationship between customer satisfaction and repair cost at
Blaise Alexander Chevrolet?
Research Question Two:
Is there a statistically significant difference in reported customer satisfaction between customers
who paid the final invoice “out of pocket” as compared to customers who had their repair bill
paid under warranty?
Limitations
This study will be limited to one service facility, Blaise Alexander Chevrolet. Therefore,
the conclusions made by this study only pertain to Blaise Alexander Chevrolet and will not be
helpful to other service facilities even if they service the same brand of vehicles. The study will
also be limited to the services related to the vehicles that Blaise Alexander Chevrolet services. It
is because of this that the results of the study may not apply to other service facilities even if they
repair the same types of vehicles. Finally, the study will be limited to when the survey is offered.
Since the survey is not conducted over a long period of time not all customers who would come
into the facility will be surveyed and the conclusions may not apply to their entire customer base.
Definitions of Terms
Flat-Rate: “Technicians who are allotted (and paid for) and paid for a specified amount of time to
perform a job are considered flat-rate technicians and are paid on the flat-rate pay system.”
(Gamer, 2014, p. 385)
Warranty: “A guarantee of the integrity of a product or service including a commitment to
correct the problems related to that product or service within a specified time or usage limit.”
(Rezin, 2009, p. 359)
Service consultant: “The person who works directly with the customer and technicians. The
service consultant arranges for the service of the automobile.” (Gamer, 2014, p. 3)
Warranty contract: “a contract that requires a third party to pay for all or most of a customer’s
repair invoice when the vehicle requires a repair. Terms in a warranty contract will specify the
parts covered, time period, and mileage limits of the coverage.” (Gamer, 2014, p. 387)

Purchase answer to see full
attachment