Compare and Contrast innovation and change in relation to Hospital and Consumer Assessment of Healthcare

Compare and Contrast innovation and change in relation to Hospital and Consumer Assessment of Healthcare Providers and Systems (HCAHPS): http://hcahpsonline.org/home.aspx. Each learner should choose one HCAHPS area to address. Describe what would differentiate change from innovation when attempting to course correct unfavorable HCAHPS scores or sustain positive scores. Describe tool to advance change and innovation specific to your chosen area of emphasis. Incorporate strategies to minimize risk.